Ritika Seth
Toronto
Summary
Dynamic AML Senior Investigator with expertise in money laundering investigations and Fraud Analysis at Canadian Imperial Bank of Commerce. Proven track record in collaborative teamwork and due diligence, successfully resolving complex cases while ensuring compliance. Skilled in fraud analysis and effective communication, enhancing investigative processes and fostering strong relationships with cross-functional teams. Reliable, analytical, and driven to achieve successful outcomes.
Overview
11
11
years of professional experience
Work History
AML Senior Investigator
Canadian Imperial Bank of Commerce
09.2022 - Current
- Conducted thorough investigations to gather and analyze evidence.
- Assisted in developing case strategies based on investigation findings.
- Collaborated with law enforcement agencies to share critical information.
- Maintained detailed documentation of investigative processes and outcomes.
- Participated in team meetings to discuss case progress and challenges.
- Adapted quickly to changing priorities within the investigative process.
- Learned to utilize investigative software for data analysis and reporting.
- Resolved complex cases with diligent research, analysis, and collaborative problem-solving efforts.
- Ensured compliance with all federal, state, local laws/regulations during the course of conducting investigations.
- Updated documents, prepared reports, and maintained case files.
- Conducted thorough investigations into fraud and compliance issues, ensuring adherence to regulatory standards.
- Collaborated with cross-functional teams to enhance investigative processes and improve overall efficiency.
Customer Service Officer
Laurentian Bank
09.2021 - 09.2022
- Resolved customer inquiries related to their mortgage and Line of credit efficiently, enhancing overall satisfaction and loyalty.
- Implemented process improvements that reduced resolution time for customer issues by refining workflows.
- Managed account updates and transactions accurately, ensuring data integrity.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Trained new team members on customer service protocols and software tools, fostering a collaborative environment.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Responded to customer requests for products, services, and company information related to Mortgage products.
Assistant Manager
Indian Overseas Bank
05.2014 - 08.2021
- Coordinated team schedules to enhance operational efficiency and coverage.
- Fostered a collaborative team environment through regular meetings and open communication channels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Assisted in budget preparation, ensuring alignment with financial goals.
Education
Master of Arts - English Literature
Himachal Pradesh University
India06-2014
Bachelor of Arts - English Honours
St.Bede's College
India04-2009
Skills
- Collaborative teamwork
- Investigation skills
- Due diligence
- Money laundering investigations
- AML compliance
- Banking operations
- Fraudulent transactions analysis
- Telephone and email etiquette
- Effective communication
- Verbal and written communication
- Transaction review
- Fraud patterns
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Interests
- Gym Workouts
- Community Cleanup
- Hiking
- Surfing
- Dancing
- I enjoy helping others and giving back to the community
Timeline
AML Senior Investigator
Canadian Imperial Bank of Commerce
09.2022 - Current
Customer Service Officer
Laurentian Bank
09.2021 - 09.2022
Assistant Manager
Indian Overseas Bank
05.2014 - 08.2021
Master of Arts - English Literature
Himachal Pradesh University
Bachelor of Arts - English Honours
St.Bede's College
Software
Actimize
Finacle
ECRM
COINS
T24
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Successfully managed a team of 5 bank employees as second-in-line charge of Branch.