Ritika
Toronto,ON
Summary
Skincare professional with strong expertise in personalized skincare treatments and product recommendations. Proven track record in achieving client satisfaction and fostering long-term relationships. Strong focus on team collaboration and adapting to changing needs. Skilled in various SKIN analysis techniques, advanced FACIAL treatments, WAXING, THREADING and customer service. Reliable and results-driven, consistently delivering high standards of care and outcomes.
Overview
4
4
years of professional experience
Work History
Department Manager
McDonald's
02.2021 - 03.2024
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Maintained up-to-date knowledge of industry trends, sharing insights with the team to better serve customers.
Esthetician
HERBAL BEAUTY
12.2019 - 10.2020
- Fostered friendly, warm, and exceptional customer experience.
- Performed WAXING, THREADING and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various FACIAL treatments for optimal skin health.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Education
Business
ST. CLAIR COLLEGE
Toronto, ON02-2021
FASHION DESIGNING -
INTERNATIONAL INSTITUTE OF FASHON DESIGN
INDIA09-2017
DIPLOMA - COSMETOLOGY
IBI INTERNATIONAL BEAUTY INSTITUTE
INDIA07-2016
Skills
- Customer Service
- Team Supervision
- Problem-Solving
- Skin analysis
- Waxing and Hair Removal
- Hygiene and Sanitation
- Facial treatments
- Appointment Scheduling
- Makeup Application
- Pedicures and Manicures
Languages
English
Punjabi
Hindi
Timeline
Department Manager
McDonald's
02.2021 - 03.2024
Esthetician
HERBAL BEAUTY
12.2019 - 10.2020
Business
ST. CLAIR COLLEGE
FASHION DESIGNING -
INTERNATIONAL INSTITUTE OF FASHON DESIGN
DIPLOMA - COSMETOLOGY
IBI INTERNATIONAL BEAUTY INSTITUTE