Ritika Rani
Surrey,British Columbia
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Return it
Surrey, British Columbia
02.2024 - 05.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Followed proper lifting techniques when handling heavy loads.
Education
12th - Commerce
S.G.H.R.S college for women
01.2020
Skills
- Customer service
- Problem solving
- Time management
- Conflict resolution
- Sales support
- Team collaboration
- Communication skills
- Customer relations
- Appointment scheduling
- Positive and professional
- Decision-making
Accomplishments
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Followed proper lifting techniques when handling heavy loads.
Languages
English
Advanced (C1)
Personal Information
- Title: Customer Service Representative
- Availability: Full time
Training
Punjab, India
Timeline
Customer Service Representative
Return it
02.2024 - 05.2025
12th - Commerce
S.G.H.R.S college for women
Similar Profiles
Sita DeviSita Devi
Customer Service Representative at Return itCustomer Service Representative at Return it
Dulcie NikaraDulcie Nikara
Depot Hand at Return ItDepot Hand at Return It
Ashley LawrenceAshley Lawrence
Labourer at Return ItLabourer at Return It
Ravinder KaurRavinder Kaur
Merchandiser at Ravinder KaurMerchandiser at Ravinder Kaur
Manvinderpreet SinghManvinderpreet Singh
Supervisor at Safegaurd WaterproofingSupervisor at Safegaurd Waterproofing