Ritika Prajapati
Dieppe,NB
Summary
Customer oriented and sales focused with a proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid working background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative, Residential counsellor & Night
Asurion, RBC
09.2023 - 12.2023
- Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify, and deploy solutions, and help customers with troubleshooting steps
- Communicate company policies and procedures to customer
Customer Service Representative
Alternative Residences Alternatives
01.2022 - 05.2022
- Knows how to maintain and support the resident with the programs such as money management, proper medication intake, activities of daily living, social skills activities and food management etc.Know to assist in evaluating the effectiveness of treatment program by tracking client’s behavioral changes and responses to intervention through data program sheet
- Know and responsible to refer clients to other social services or assist clients in locating and utilizing community resources including medical, transportation, employment , housing when they are ready to move out on their own and other services
- Know how to assist clients in their relevant skill strength and needs and also helping the clients to develop plan of action by providing necessary assistance
- Know and take responsibility for the safety of the client emotionally offer support, listen, physically in case of fire or other emergency or in case of illness etc
- Provide First Aid when necessary .Administer medication to each client following a 6 point plan and ensure that the client does take their medication
SUPERVISOR, Retail Sales Associate
TIM HORTONS, WIRELESS PLUS
07.2020 - 12.2020
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Communicated with vendors regarding back order availability, future inventory and special orders
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
Technical Support Representative, Customer Service representative
YOU BROADBEND, SWIPES CLUBES
06.2017 - 08.2018
- Analyzed network related issues for clients, analyzed, and isolated network
- Logging the case by probing customers about the issues and verifying
- Helped with installing software according to customer's need
- Updated information of the issues on tickets, submitted replacement andrepair request if needed
- Worked on the customer troubles by offering products and services
- Worked on customer complaints and accurate payment adjustments
Monitor
Mobile Security Guard, Securitas
01.2018 - 04.2018
- Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving concerns
- Handled technical service inquiry calls by maintaining compliance andhandling times and followed up customer calls when necessary
- Provided technical solutions to customer by matching their level., Inspect and patrol premises regularly
- Property entrance
Education
diploma - HOS
DURHAM COLLEGE
Whitby, ONSkills
- Childcare
- English
- Retail Sales
- Serving Experience
- Senior Care
- Excellent Typing Speed
- Sale expertise
- Home Care
- Microsoft Powerpoint
- Performance improvement
- Mentoring
- Computer Networking
- Laundry
- Skilled Multitasker Critical Thinking
- Excellent telephone Etiquettes
- Food Preparation
Languages
English
Full Professional
Timeline
Customer Service Representative, Residential counsellor & Night
Asurion, RBC
09.2023 - 12.2023
Customer Service Representative
Alternative Residences Alternatives
01.2022 - 05.2022
SUPERVISOR, Retail Sales Associate
TIM HORTONS, WIRELESS PLUS
07.2020 - 12.2020
Monitor
Mobile Security Guard, Securitas
01.2018 - 04.2018
Technical Support Representative, Customer Service representative
YOU BROADBEND, SWIPES CLUBES
06.2017 - 08.2018
diploma - HOS
DURHAM COLLEGE
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