Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ritika Kaushik

New Delhi,India

Summary

Customer-focused service associate with extensive experience in providing exceptional support. Demonstrated reliability as a team player and ability to adapt quickly to new challenges. Proven track record of enhancing customer satisfaction and resolving issues efficiently.

Overview

5
5
years of professional experience

Work History

Secretary

RKJ Consultation Inc.
01.2024 - 09.2025
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Customer Service Associate

American Express Business Solutions (India) Private Limited
05.2023 - 07.2023
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

Customer Service Executive

BT Global Business Services Private Limited
07.2022 - 02.2023
  • Provided company information and policies to customers upon inquiry and answered questions via email and online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Promptly responded to inquiries and requests from prospective customers.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Service Associate

Accenture India
11.2021 - 06.2022
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Delivered prompt service to prioritize customer needs.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

Customer Service Executive

Concentrix Daksh Services India Private Limited
06.2020 - 02.2021
  • Reduced average chat handling time through efficient problem-solving skills without sacrificing quality of service provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.

Education

Diploma in Vocational Studies - Secretarial Studies

CDC Pont-Viau (SWLSB)
Laval
01.2024

Bachelor of Arts - English

Delhi University
New Delhi
01.2021

Higher Secondary - CBSE

Jinvani Bharti Public School
New Delhi
01.2017

Skills

  • Microsoft Office Proficiency
  • Customer Centric
  • Active Listening
  • Professional
  • Problem Solving
  • Multitasking

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Secretary

RKJ Consultation Inc.
01.2024 - 09.2025

Customer Service Associate

American Express Business Solutions (India) Private Limited
05.2023 - 07.2023

Customer Service Executive

BT Global Business Services Private Limited
07.2022 - 02.2023

Customer Service Associate

Accenture India
11.2021 - 06.2022

Customer Service Executive

Concentrix Daksh Services India Private Limited
06.2020 - 02.2021

Diploma in Vocational Studies - Secretarial Studies

CDC Pont-Viau (SWLSB)

Bachelor of Arts - English

Delhi University

Higher Secondary - CBSE

Jinvani Bharti Public School

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Ritika Kaushik