Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ritika Kajal

Longueuil,Quebec

Summary

Software Developer with extensive experience at SAP, specializing in Agile methodologies. Proficient in Java and ABAP, driving process enhancements and fostering team collaboration. Delivered impactful solutions that optimized workflows and improved customer satisfaction through strong communication and problem-solving abilities. Dedicated to continuous delivery and achieving high-quality results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Software Developer

SAP
Montreal, Canada
10.2018 - Current
  • Supported continuous software delivery in SAP MM Purchasing, prioritizing customer needs and business alignment.
  • Analyzed customer requests to identify core challenges, enabling teams to deliver value-driven solutions.
  • Collaborated cross-functionally to eliminate blockers and streamline workflows, enhancing team efficiency.
  • Managed code defect to improve visibility and traceability across multiple SAP versions.
  • Coordinated defect resolutions to ensure timely fixes and maintain project momentum.
  • Facilitated communication among stakeholders, development teams, and support channels to achieve project goals.
  • Demonstrated technical expertise through hands-on experience with SAP technologies, strengthening support capabilities.

Software Developer

Mi9 Retail
Montreal, Canada
02.2017 - 05.2018
  • Collaborated with teams as Full Stack Developer on frontend and backend solutions.
  • Participated in Agile meetings to facilitate requirement elicitation and promote test-driven development.
  • Developed enterprise applications using Microsoft Stack, JavaScript, and Kendo UI for retail and POS sectors.
  • Designed user interfaces to enhance omni-channel retail operations across devices.
  • Promoted best practices including peer code reviews, unit testing, and comprehensive documentation.
  • Removed impediments by proactively communicating with development and support teams to ensure smooth sprint progress.

Software Engineer

Tata Consultancy Services
Noida, India
10.2014 - 06.2016
  • Succeeded in delivery of 3+ Indian Defense software by working alongside cross-functional Agile teams, consistently aligning development outcomes with customer expectations.
  • Developed simulator for Integrated Air Command & Control System.
  • Supported critical production fixes and change management, helping the team maintain high reliability and responsiveness.
  • Reduced server response time by optimizing database queries and applying caching strategies.
  • Facilitated team responsiveness to change by supporting iterative design, development, and enhancement of existing modules based on evolving customer needs and feedback.
  • Incorporate User Acceptance Testing (UAT) to validate that the software meets business requirements and is ready for real-world use.

Education

Master's Degree - Computer Science

ITM University
Haryana, India
01.2013

Bachelor's Degree - Computer Science

Maharshi Dayanand University
Haryana, India
01.2011

Skills

  • Agile principles and Scrum methodologies
  • JIRA and GitHub
  • Java and ABAP
  • SAP UI5 and Fiori
  • SQL database management
  • Development tools expertise
  • Project management software
  • MS Teams collaboration
  • Cross-functional collaboration
  • Customer relationship management
  • Process improvement
  • Problem solving
  • Team collaboration

Certification

Certified Scrum Master, 04/01/25, Completed an intensive course by Scrum Alliance, focusing on Scrum essentials and team leadership.

Languages

  • English, Proficient
  • Hindi, Native

Timeline

Software Developer

SAP
10.2018 - Current

Software Developer

Mi9 Retail
02.2017 - 05.2018

Software Engineer

Tata Consultancy Services
10.2014 - 06.2016

Master's Degree - Computer Science

ITM University

Bachelor's Degree - Computer Science

Maharshi Dayanand University

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Ritika Kajal