Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Ritika Garg

Halifax

Summary

Dedicated leader promoting quality assurance, issue resolution and customer service. Works to develop action plans to address issues and present solutions. People oriented supervisor successful at executing new initiatives. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Store manager

Starbucks
02.2023 - Current
  • Led day-to-day operations of a high-volume store, driving customer satisfaction and operational excellence through strong leadership and strategic planning.
  • Supervised and developed a team of 15+ partners by implementing coaching programs, providing real-time feedback, and conducting regular performance reviews.
  • Maintained full compliance with company policies, health & safety standards, and labour regulations to ensure smooth store operations.
  • Created staffing schedules and shift plans based on business needs while managing labour costs and optimizing team productivity.
  • Analyzed store performance metrics such as sales trends, customer feedback, and partner engagement to identify improvement opportunities and execute action plans.
  • Managed inventory levels, placed orders, and conducted weekly audits to maintain accurate stock and reduce waste.
  • Fostered a positive and inclusive store culture by promoting open communication, recognizing achievements, and resolving conflicts quickly and professionally.
  • Handled escalated customer concerns with empathy and professionalism to maintain brand reputation and ensure guest satisfaction.
  • Organized and led regular team meetings to share updates, align on goals, and inspire team motivation.
  • Oversaw all cash handling procedures, including daily reconciliation, deposits, and loss prevention measures.
  • Partnered with district managers to roll out new corporate initiatives, seasonal promotions, and community engagement activities.

Shift Supervisor

Starbucks
03.2021 - 01.2023
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Delegated tasks to employees and monitored activities and task completion.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Monitored security and enforced loss prevention strategies during shift.
  • Resolved customer complaints and reported issues to senior management.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Completed opening and closing duties to facilitate business operations.
  • Checked orders for quality and completeness.
  • Planned and managed resources to consistently meet production, quality and cost goals.

Food Supervisor

Mucho Burrito
05.2020 - 03.2021
  • Assembled and served meals according to specific guest requirements.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Received food orders from individuals and explained offerings.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Packaged and bagged cooked food and prepared items.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Refilled condiments, napkins and server workstations.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Shift Supervisor

McDonalds
12.2018 - 09.2020
  • Completed daily quality assurance duties to provide feedback for improvements.
  • · Maintained daily inventory to facilitate successful material distribution.
  • · Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • · Fostered positive employee relationships through communication, training and development coaching.
  • · Reviewed completed work to verify consistency, quality and conformance.
  • · Delegated daily tasks to team members to optimize group productivity.
  • · Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • · Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Cashier

Food & Florists
02.2019 - 08.2019
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for damaged and broken merchandise.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

Associate of Science - General Science

Camosun College
Victoria, BC
12.2020

High School Diploma -

GMSSS-35D
03.2018

High School Diploma - undefined

St. Xavier's High School
04.2016

Skills

  • Client support
  • Compliance management
  • Effective team leadership
  • Effective task management
  • Performance assessment
  • Analytical decision making
  • Strong interpersonal skills
  • Coaching individuals
  • Problem-solving skills
  • Attentive listening abilities
  • Proficient in cash transactions

LANGUAGES

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Store manager

Starbucks
02.2023 - Current

Shift Supervisor

Starbucks
03.2021 - 01.2023

Food Supervisor

Mucho Burrito
05.2020 - 03.2021

Cashier

Food & Florists
02.2019 - 08.2019

Shift Supervisor

McDonalds
12.2018 - 09.2020

High School Diploma - undefined

St. Xavier's High School

Associate of Science - General Science

Camosun College

High School Diploma -

GMSSS-35D

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Ritika Garg