Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RITIKA BHANDARI

Dartmouth,NS

Summary

Resourceful and detail-oriented professional with proven experience in technical and customer support and logistics operations. Skilled at troubleshooting complex technical issues, delivering exceptional customer service, and streamlining supply chain processes to boost efficiency. Adept at using a range of tools and systems to monitor performance, resolve issues, and ensure smooth operations. Known for strong communication skills, a proactive mindset, and the ability to thrive in fast-paced, team-driven environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Assistant

Alorica
06.2024 - 05.2025
  • Worked for an online bank based in United State where I managed high levels of call flow per day and provided first-level technical support to customers via phone and chat, assisting with issues related to online banking access, mobile app functionality, and digital transactions.
  • Guiding users through step-by-step solutions for setting up accounts, resetting passwords, updating security information, and navigating digital banking platforms.
  • Troubleshooting system errors, login issues, and software bugs. Used ticketing systems to manage and process support actions and requests, also escalating unresolved cases to higher-tier support or IT teams when necessary.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Collaborated with internal departments such as cybersecurity, compliance, and product teams to address technical issues and improve system stability.
  • Maintain detailed records of support interactions and document common technical issues and solutions to contribute to the knowledge base.

Customer Service Associate

Iosolutions
01.2023 - 02.2024
  • Responded to customer inquiries via phone and live chat, providing support for mobile, internet, and landline services for account setup, service activation, billing questions, plan changes, and troubleshooting connectivity or device issues.
  • Diagnosing and resolving basic technical problems related to network outages, SIM card activation, data usage, and device configuration and escalate complex technical or service-related issues to higher-level support or technical teams, ensuring accurate documentation and follow-up.
  • Processed service orders, plan upgrades, payments, and account modifications while maintaining high accuracy and attention to detail.
  • Recording customer interactions and feedback in the CRM system, contributing to improved service and product development.
  • Collaborated with internal departments such as billing, technical operations, and field support teams to resolve customer concerns efficiently.

Logistics Coordinator

GLS, Dicom
04.2022 - 12.2022
  • Coordinated daily logistics operations including shipping, receiving, inventory control, and transportation scheduling to ensure timely delivery of goods.
  • Communicated with suppliers, carriers, and internal departments to track shipments and resolve delivery issues promptly.
  • Oversaw warehouse operations like- scanning program, receiving logs, verifying labels to ensuring proper handling, storage, and dispatch of materials in line with safety and quality standards.
  • Maintained accurate records of shipments, invoices, and inventory levels using logistics and ERP software
  • Prepared shipping documentation including bills of lading, packing lists, and customs paperwork in compliance with regulations.

Education

Post Graduation Degree - International Business Management

College Avalon
Montreal, QC
08.2023

Bachelor of Retail Management And IT - Retail Management and IT

Delhi University
Delhi, India
07.2021

Skills

  • Clear Communication
  • Reliable and Punctual
  • Multitasking and Prioritization
  • Data Entry
  • Microsoft Office
  • Microsoft excel
  • Willingness to Learn
  • Computer proficient
  • Customer service

Certification

  • Dispatch and Freight Broker Specialist - Rai Dispatch - April 2022

Languages

English
Full Professional
Hindi
Native or Bilingual
French
Limited Working

Timeline

Technical Support Assistant

Alorica
06.2024 - 05.2025

Customer Service Associate

Iosolutions
01.2023 - 02.2024

Logistics Coordinator

GLS, Dicom
04.2022 - 12.2022

Post Graduation Degree - International Business Management

College Avalon

Bachelor of Retail Management And IT - Retail Management and IT

Delhi University

Similar Profiles

CREATE PROFILE
RITIKA BHANDARI