Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RITIKA BAWA

Surrey,BC

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team.

Overview

3
3
years of professional experience

Work History

Medical Office Assistant

Pacific Medical Clinic
10.2021 - Current
  • Expert in working with EMR (Intra health profile) software to schedule appointments
  • Answering phone calls in timely, efficient, and professional manner,
  • Greeting, arriving, and directing patients in professional and courteous manner
  • Registering patients and arranging clinical procedures like PAP smears, IUD insertions or removal, and minor surgeries along with filing & record maintenance
  • Assisting patients with all inquiries, reaching out other doctor's office as well as laboratory for referral appointments and results
  • Attending prenatal patients, measuring their weight, and performing relevant documentation related to BC Women's Hospital & Diabetes Referral in pregnancy
  • Scheduling appointments with OB/GYN and measuring weight & height of pregnant women as well as newborn
  • Scheduling appointments with podiatrist and performing relevant documentation related to Metro Vancouver Podiatry
  • Following up with the patients regarding podiatrist, OB/GYN, walk-in & family doctors' appointments, lab results and ensuring doctors' communication in an adequate timely and manner
  • Expert in faxes, scanning, manual matching, and importing data to patient's profile
  • Stocking examination rooms with supplies regularly
  • Clean, pack, and sterilize (using autoclave) instruments in preparation for appointments
  • As required, set exam rooms for pap exams and physical exams (print labels, prepare lab requisitions forms, label swabs and pap slide, give patient drape to change, etc.)
  • Perform urinalysis (dipstick) or pregnancy tests or other in-clinic tests
  • Working independently as well as in team.

Dental Administrator

Lighthouse Dental and Implant Centre
Vancouver, British Columbia
09.2023 - 01.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Greeting patients with a bright smile on arrival and taking them to stipulated exam rooms or operatory accordingly
  • Scheduling patient appointments and confirming patient appointments via phone or email
  • Update patient insurance information including getting breakdowns from insurance companies manually and preparing upcoming appointments by predetermining planned treatments
  • Performed basic accounting tasks such as taking patients payments and preparing billing statements along with offering various payment options to patients

  • Preparing and sending patients' billing
  • Sort and organize incoming and outgoing mails
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained petty cash available in dental office
  • On call chairside dental assistant to assist dentist with dental procedures like pediatric dental hygiene, dental restoration, implant surgeries,and emergency dental procedures
  • Inventory management involving receiving dental and office supplies, maintaining records in open dental software as well as in excel sheets, restocking supplies, updating inventory and stock accordingly (especially implant supplies), and organization of dental & non-dental invoices
  • Assisted dentist chairside during emergency procedures like emergency extractions, root canal treatment, and exam room preparation
  • Worked as sterilization assistant at certain times including cleaning, rinsing, and sterilizing dental instruments according to standard protocols and procedures
  • Transporting dirty dental instruments to and from dedicated sterilization area.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.

Medical Office Assistant

Surrey Primary & Urgent care clinic
10.2020 - 10.2021
  • Expert in working with I-profile, patient profile application and MS office
  • Performed Covid RT- PCR and rapid antigen tests at Surrey Primary and urgent care clinic
  • Assisted in Immigration Medical examination by uploading documents necessary for e-medical, measuring vitals and patient registration
  • Expert in administrative procedures like scheduling appointments, filing records, patient management, and entering patient data by maintaining confidentiality
  • Team focused with commitment to provide outstanding care to all patients
  • Dedicated to enhancing patient relationships by excellent communication skills in English, Punjabi, Hindi, French and Urdu
  • Expert at creating sterile as well as clean environments.

Education

Master's in administrative sciences (Hospital administration)- Management and Administration - Global Health and Human Services

Fairleigh Dickinson University
Vancouver, British Columbia
04.2022

Bachelor of Dental Surgery - Dentistry -

Punjab Government Dental College and Hospital
Amritsar, Punjab
06.2020

Skills

  • Medical terminology
  • Problem Solving
  • Communication
  • Customer management
  • Multitasking
  • Critical thinking
  • Teamwork
  • Attention to detail

Languages

English
Full Professional

Timeline

Dental Administrator

Lighthouse Dental and Implant Centre
09.2023 - 01.2024

Medical Office Assistant

Pacific Medical Clinic
10.2021 - Current

Medical Office Assistant

Surrey Primary & Urgent care clinic
10.2020 - 10.2021

Master's in administrative sciences (Hospital administration)- Management and Administration - Global Health and Human Services

Fairleigh Dickinson University

Bachelor of Dental Surgery - Dentistry -

Punjab Government Dental College and Hospital

Similar Profiles

CREATE PROFILE
RITIKA BAWA