Ritika Arora
Amritsar,Punjab
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Banking Associate
Royal Bank Of Canada, RBC
Delta, BC
01.2023 - Current
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Security Officer
GardaWorld Security
Delta, BC
09.2022 - 09.2024
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Customer Service Representative
WestJet Airlines
Richmond, BC
06.2022 - 12.2022
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Food Attendant (study CO-OP)
Freshii
Richmond, BC
05.2022 - 09.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Walmart
Delta, BC
07.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Industrial Trainee
Taj Hotels, Resorts and Palaces
Gurugram, India
01.2019 - 06.2019
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Enhanced product quality through rigorous testing procedures and data analysis, leading to higher customer satisfaction ratings.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Monitored and tracked team performance to identify and target deficiencies.
Vocational Trainee
Hyatt Hotels
Amritsar
05.2018 - 07.2018
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Master of Arts - English
Lovely Professional University
Online09.2027
MBA - Business Administration And Management
Lovely Professional University
Distance12-2024
Post-Baccalaureate Diploma - Hospitality And Tourism Management
Capilano University
North Vancouver, None08-2022
Bachelor of Science - Tourism And Hotel Management
CT Group of Institutions
Jalandhar, Punjab04-2020
Skills
- Techsavy
- Customer Service
- Operations management
- Team management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Serving it Right
- Food Safe Certification
- First Aid & CPR/AED level C
- Occupational First Aid level 1
- Cvent Supplier Network
Timeline
Senior Banking Associate
Royal Bank Of Canada, RBC
01.2023 - Current
Security Officer
GardaWorld Security
09.2022 - 09.2024
Customer Service Representative
WestJet Airlines
06.2022 - 12.2022
Food Attendant (study CO-OP)
Freshii
05.2022 - 09.2022
Customer Service Representative
Walmart
07.2021 - 05.2022
Industrial Trainee
Taj Hotels, Resorts and Palaces
01.2019 - 06.2019
Vocational Trainee
Hyatt Hotels
05.2018 - 07.2018
Post-Baccalaureate Diploma - Hospitality And Tourism Management
Capilano University
Bachelor of Science - Tourism And Hotel Management
CT Group of Institutions
Master of Arts - English
Lovely Professional University
MBA - Business Administration And Management
Lovely Professional University