Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ritika Arora

Toronto

Summary

Experienced and results-driven Food and Beverage Industry professional with over 3+ years of expertise in operations management, human resource management, and team leadership. Proven track record in overseeing large, diverse teams, including managing 50+ unionized staff, and fostering a productive, collaborative work environment. Skilled in employee relations, conflict resolution, performance management, and talent development, ensuring alignment with organizational
goals while maintaining a focus on operational efficiency and exceptional customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Floor Supervisor

Aramark / Legends Hospitality LLC
03.2023 - Current
  • Monitored store operations to ensure compliance with safety, health and security regulations.
  • Collaborated with other departments to ensure efficient workflow and customer satisfaction
  • Developed and implemented operational policies and procedures to ensure safety and adherence to company standards

Server

The Rec Room
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Quick Service Supervisor

Maple Leaf Sports and Entertainment - Real Sports
09.2023 - 01.2024
  • Followed proper food safety protocols to ensure quality and safety of food served.
  • Trained and coached new staff on food safety protocols resulting in a 99% reduction in food safety violations
  • Developed and implemented a system for tracking quality assurance and food safety standards, leading to improved food safety.

Key Holder

Bikini Village
10.2022 - 02.2023
  • Monitored newly hired staff in up-selling techniques to improve sales
  • Evaluated store performance and incorporated feedback to implement improvement plans
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues
  • Incorporated product knowledge in sales process to maximize sales units sold and dollar value of transaction
  • Captured customer information to maximize future clientele opportunities.

In-Seat Server

Aramark Sports and Entertainment
04.2022 - 11.2022
  • Handled cash transactions accurately, ensuring proper payment and guest satisfaction.
  • Enhanced customer satisfaction by providing attentive and personalized in-seat service.
  • Developed strong product knowledge to effectively answer guest inquiries about menu items and make recommendations.
  • Ensured timely communication with kitchen staff regarding allergies or dietary restrictions for optimal guest satisfaction.
  • Balanced multiple tasks simultaneously while maintaining excellent attention to detail.

Human Resource Administrator (Co-op)

AP TECH EMPLOYEMENT
09.2022 - 10.2022
  • Successfully led all daily operational aspects in the Human Resource department of the undergraduate school
  • Worked to maintain strong working relationships with Human Resources staff, resulting in positive and productive collaborations.
  • Led risk and resource management initiatives.
  • Effectively helped to manage Human Resource concerns and department workflow
  • Recorded and reported employee issues and brought to senior HR members when necessary.

Education

POST GRADUATE DIPLOMA - HUMAN RESOURCE MANAGEMENT

NIAGARA COLLEGE
10.2022

BACHELOR OF COMMERCE - undefined

SHAHED BHAGAT SINGH COLLEGE, DELHI UNIVERSITY
09.2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Decision-making

Certification

  • Smart Serve Certified
  • Food Handlers Certified
  • First Aid-CPR-LEVEL C

Timeline

Server

The Rec Room
09.2024 - Current

Quick Service Supervisor

Maple Leaf Sports and Entertainment - Real Sports
09.2023 - 01.2024

Floor Supervisor

Aramark / Legends Hospitality LLC
03.2023 - Current

Key Holder

Bikini Village
10.2022 - 02.2023

Human Resource Administrator (Co-op)

AP TECH EMPLOYEMENT
09.2022 - 10.2022

In-Seat Server

Aramark Sports and Entertainment
04.2022 - 11.2022

BACHELOR OF COMMERCE - undefined

SHAHED BHAGAT SINGH COLLEGE, DELHI UNIVERSITY

POST GRADUATE DIPLOMA - HUMAN RESOURCE MANAGEMENT

NIAGARA COLLEGE

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