RITIKA ARORA
Saskatoon,SK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Aditya Birla Retail
03.2018 - 10.2023
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Increased revenue with strategic upselling of products and services to existing customers.
- Met existing customers to review current services and expand sales opportunities.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Spoken English and IELTS Trainer
Felix Acaemy
03.2016 - 03.2018
- Proctored IELTS testing to maintain secure testing locations and honest test results.
- Conducted timely assessments of learner progress through quizzes, tests, presentations, and debates to identify areas requiring further attention or reinforcement.
- Exercised discretion when handling confidential student and staff profiles.
- Facilitated skill-building workshops focusing on grammar rules, conversation tactics, pronunciation tips, and vocabulary expansion techniques.
- Conducted skills assessments to uncover performance gaps.
- Implemented innovative teaching methods that elevated student interest in the subject matter and promoted active learning experiences.
- Provided individual mentoring and special tutoring to struggling students.
Guest Lecturer
Govt College Malerkotla
01.2010 - 01.2013
- Preparing Math Study Material for the classroom including interactive learning, textbooks, workbooks and group exercises
- Responsible for lesson planning, delivering, marking of work
- Diagnose individual learning abilities of students pertaining to mathematical concepts and reporting to authorities
- Plan and supervise purposeful assignments
- Plan and execute student assignments on a monthly basis
- Assisting students to develop their social, emotional and behavioral skills.
Education
B.Ed -
Punjabi University
01.2010
M.Sc Mathematics -
Guru Nanak Dev University
01.2009
Bachelor of Arts -
Punjabi University
01.2007
Skills
- Client Relations
- MS Office
- Problem-solving abilities
- Calm and Professional Under Pressure
- Customer Relations
- Data Entry
- Complaint Handling
- Computer Skills
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Disclaimer
I hereby declare that all the information mentioned above is true to my knowledge and belief.
Timeline
Customer Service Representative
Aditya Birla Retail
03.2018 - 10.2023
Spoken English and IELTS Trainer
Felix Acaemy
03.2016 - 03.2018
Guest Lecturer
Govt College Malerkotla
01.2010 - 01.2013
B.Ed -
Punjabi University
M.Sc Mathematics -
Guru Nanak Dev University
Bachelor of Arts -
Punjabi University
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