Ritika
Burnaby,Canada
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DIVERSITY AND INCLUSION REPRESENTATIVE
Langara student union
Vancouver, British Columbia
01.2025 - Current
- Recruits, trains, manages, and recognizes volunteers to assist with programming, activities and events
- Develops and produces print and electronic materials promoting items in the Annual Work Plan for
approval - Regularly monitors and responds to phone, email and written messages in a timely and professional manner
- Performed administrative tasks such as filing documents and updating records.
- Resolved students complaints in a professional manner while remaining empathetic to their concerns.
OFFICE COORDINATOR
MPS Executive Suites
Vancouver
01.2024 - Current
- Handle daily mail and arrange courier services as needed
- Manage a multi-line switchboard to answer, screen, and forward calls effectively
- Manage meeting room bookings and update both physical and online calendars
- Perform clerical duties such as scanning, faxing, photocopying, printing, and emailing
- Update office manuals and procedures as necessary
- Provide basic administrative support, including document handling, typing, and editing
GENERAL STUDENT REPRESENTATIVE
Langara student union
Vancouver
01.2023 - 12.2023
- Advised fellow students on academic policies, procedures, and resources available
- Participated in committees tasked with developing new strategies for improving the overall college experience
- Organized events and activities to increase student engagement on campus
- Attend Campus Committee Meetings to discuss student issues and planning of events and campaigns
CUSTOMER CARE - COORDINATOR
Trillium Project Management
Vancouver
01.2021 - 12.2022
- Review and record all service requests to ensure accurate information is available for customer service reps and/or trades contractors and homeowners
- Follow all service targets to ensure timely completion of service requests including following up with our trade partners and Trillium service technicians
- Maintain homeowner service records from completion through end of warranty period
- Correspond to homeowners regarding warranty information on behalf of our clients
- Set up, communicate, and record homeowner orientation and project key turnover documents
- Design and maintain homeowner maintenance manuals
- Develop and an effective relationship with fellow colleagues working in a team environment
CASHIER SUPERVISOR
Safeway
Vancouver
01.2019 - 02.2020
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Track transactions on balance sheets and report any discrepancies
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities
Education
ASSOCIATE CERTIFICATE IN HEALTHCARE UNIT CLERK -
BCIT
BURNABY01-2025
DIPLOMA IN GENERAL EDUCATION -
Langara College
12.2022
HUMAN RESOURCES MANAGEMENT -
BCIT
Skills
- Computer Literacy OF MICROSOFT 365
- Staff management
- Report Writing
- Administrative support
- Typing Speed 50 wpm
- Office management
- Excellent verbal and written communication skills
- Superior customer service
- Cash Handling Expertise
Certification
OFA 1
BST license
WHMIS
Workplace request and diversity awareness
Timeline
DIVERSITY AND INCLUSION REPRESENTATIVE
Langara student union
01.2025 - Current
OFFICE COORDINATOR
MPS Executive Suites
01.2024 - Current
GENERAL STUDENT REPRESENTATIVE
Langara student union
01.2023 - 12.2023
CUSTOMER CARE - COORDINATOR
Trillium Project Management
01.2021 - 12.2022
CASHIER SUPERVISOR
Safeway
01.2019 - 02.2020
ASSOCIATE CERTIFICATE IN HEALTHCARE UNIT CLERK -
BCIT
DIPLOMA IN GENERAL EDUCATION -
Langara College
HUMAN RESOURCES MANAGEMENT -
BCIT
Similar Profiles
Akash RanaAkash Rana
Diversity and Inclusion Representative at Langara Student' UnionDiversity and Inclusion Representative at Langara Student' Union
Laila SwainLaila Swain
NA at University Of North Florida Student Union Administration - Federal Work Study StudentNA at University Of North Florida Student Union Administration - Federal Work Study Student
Raechel BobbyRaechel Bobby
Volunteer at University Of Melbourne Student Union - (Union Mart)Volunteer at University Of Melbourne Student Union - (Union Mart)