Ritika .
Toronto,ON
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Manager
Tim Hortons
02.2021 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Manager
Nirala Restaurant
05.2019 - 01.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Education
Canadian Securities Course
Seneca College of Applied Arts And Technology
North York, ONHonours Bachelor of Accounting And Finance - Accounting And Finance
Seneca College of Applied Arts And Technology
North York, ON01.2026
Business
Centennial College of Applied Arts And Technology
Scarborough, ON08.2020
Skills
- Strategic Planning
- Operations Management
- Marketing
- Staff Development
- Microsoft and Excel Expert
- Team Work
- Mathematics and Numeracy
- Cash Drawer Maintenance
- Interpersonal Skills
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Elementary
Timeline
Manager
Tim Hortons
02.2021 - Current
Manager
Nirala Restaurant
05.2019 - 01.2020
Canadian Securities Course
Seneca College of Applied Arts And Technology
Honours Bachelor of Accounting And Finance - Accounting And Finance
Seneca College of Applied Arts And Technology
Business
Centennial College of Applied Arts And Technology
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