Summary
Overview
Work History
Education
Accomplishments
Certification
Languages
Timeline
Generic

Ritik verma

Brampton,Ontario

Summary

Dedicated and results-oriented Operational Supervisor with 6 months of experience in managing day-to-day operations, optimizing processes, and leading teams to achieve operational excellence. Seeking a challenging position to apply my leadership, customer service, and problem-solving skills to drive efficiency, reduce operational time, and consistently meet KPIs and daily goals within an organization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Operational Team Lead

DSV
01.2022 - 02.2023
  • Assisted in supervising daily operations, supporting the
  • Operational Supervisor in meeting production targets, quality standards, and customer service expectations
  • Improvising Daily Techniques
  • Managed inventory levels, ensuring timely replenishment of supplies and materials to meet customer demands
  • Conducted regular customer feedback surveys to gather insights for continuous improvement and promptly addressed customer concerns.

Operational Supervisor

DSV
03.2023 - Current
  • Oversee and manage daily operations, ensuring smooth workflow, quality control, and adherence to deadlines while prioritizing exceptional customer service
  • Lead a team of 12 employees, providing guidance, training, and performance evaluations to enhance their customer service skills
  • Develop and implement innovative techniques to reduce operational time and enhance efficiency, resulting in a reduction in costs and an increase in productivity
  • Monitor key performance indicators (KPIs) and daily goals, implementing strategies to consistently achieve or surpass them
  • Collaborate with cross-functional teams to streamline processes, resolve operational challenges, and enhance overall performance while maintaining a customer-centric approach
  • Ensure strict compliance with safety regulations and company policies, maintaining a safe work environment for both employees and customers
  • Conduct regular team meetings to communicate objectives, provide feedback, and promote a culture of continuous improvement with a focus on customer satisfaction
  • Spearhead employee training and development programs to enhance team skills, with a strong emphasis on customer service excellence.

Education

High School Diploma -

Canada College
Montréal, QC
05.2021

Accomplishments

  • Certified Forklift Operator: Counter Balance, Reach Truck Walkie Rider, Order Picker
  • - Certified Cargo Write plus Training
  • Certified Dispatch Training Course

Certification

Team Leadership - Process Optimization - Data Analysis - Problem Solving - Strategic Planning - Communication Skills - Cross-Functional Collaboration - Safety Compliance - Training and Development - Customer Service Excellence - Inventory Management

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Operational Supervisor

DSV
03.2023 - Current

Operational Team Lead

DSV
01.2022 - 02.2023

High School Diploma -

Canada College

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Ritik verma