RITIK TOMAR
Scarborough,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
InterLinx
06.2023 - 03.2025
- Provide exceptional front-line customer service while ensuring the security and safety of residents and property.
- Monitor CCTV cameras and access control systems to prevent unauthorized entry and security breaches.
- Conduct regular foot patrols and inspections of facilities and equipment to ensure compliance with safety procedures.
- Manage key and equipment logging, including radios and key cards.
- Respond to fire alarms and emergency situations, following site protocols and coordinating with emergency services when needed.
- Assist with facility bookings such as party rooms, BBQ areas, and other amenities.
- Write detailed incident reports and maintain accurate records of site activities.
Concierge
Paragon Security
09.2022 - 05.2024
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Responded to guest inquiries to maximize guest satisfaction.
Education
Diploma - Human Resources Development
Lambton College
Toronto, ON05-2024
Skills
- CCTV Monitoring Expertise
- Fire Alarm System Management
- Customer Support Expertise
- Asset Oversight
- Surveillance and Enforcement
- Incident Documentation
- Conflict Resolution Skills
- Expertise in Microsoft Suite
Certification
CPR level C
Driving licence G
Timeline
Concierge
InterLinx
06.2023 - 03.2025
Concierge
Paragon Security
09.2022 - 05.2024
Diploma - Human Resources Development
Lambton College
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