RITIK MEHROTRA
Brampton,Ontario
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
05.2023 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
CUSTOMER SERVICE ASSOCIATE II
FIS GLOBAL
04.2022 - 02.2023
- Provided basic technical support for clients on a wide range of company products, resolving issues
- Handle 30+ calls daily, with duties including data entry, Processing and presenting relevant information
- Received an average 95 percent customer satisfaction rating to date, 10% higher than the company average
- Remained courteous and calm at all times, even during moments of intense consumer displeasure.
- Responded to customer calls and emails to answer questions about products and services
Business Developement Trainee
Planetspark
02.2022 - 04.2022
- Client insight awareness in identifying the customers needs and utilised consultative selling skills in optimizing business opportunities to communicate pricing and service strategies effectively
- Cold called 50-60 calls daily to potential clients with a closing rate of 10-15 percent
- Worked effeciently to overcome objection while developing sales plans to close sales and exceed established quota.
Education
PGD - Global Business Management
Seneca International Academy, Campus
05.2023
Bachelor of Commerce (Hons) -
Amity University
05.2020
Higher Secondary (Class XII) -
Maria Assumpta Sr. Sec. Convent School
05.2017
Skills
- LANGUAGE SKILLS
- English:
- Hindi:
- SPECIAL SKILLS AND KEY HIGHLIGHTS
- Personal Skills:
- Able to cope with pressure and work in a fast-paced environment
- Willing and capable of learning and adapting quickly
- Ability to communicate in a clear and effective manner
- Ability to always maintain self motivation and be consistently pro-active
- Smart working attitude with strong determination and will
- High Level of personal organization and time management skills
- IT literate and proficient in MS Office Tools
- Food and Beverage Service
- Food Packaging and Labeling
- Interactive Communication Skills
- Heavy Lifting
- Drive-Thru Operation
- Smoothie and Juice Preparation
- Order Delivery Practices
Timeline
Crew Member
McDonald's
05.2023 - Current
CUSTOMER SERVICE ASSOCIATE II
FIS GLOBAL
04.2022 - 02.2023
Business Developement Trainee
Planetspark
02.2022 - 04.2022
PGD - Global Business Management
Seneca International Academy, Campus
Bachelor of Commerce (Hons) -
Amity University
Higher Secondary (Class XII) -
Maria Assumpta Sr. Sec. Convent School
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