RITIK KUMAR MALHOTRA
Halifax,Canada
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crises and emergency situations. As an ambitious and enthusiastic individual, I am seeking a challenging career with a progressive organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Jolcar Security Services
Markham, ON
06.2021 - 01.2024
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Investigated suspicious activity and reported findings to management.
- Provided customer service assistance to staff and visitors in a professional manner.
- Completed incident reports regarding violations of policies or procedures.
- Maintained accurate records of patient activities throughout shift.
- Provided constant monitoring of patients to ensure safety and comfort.
- Ensured that all safety protocols were followed while providing care to patients.
- Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
- Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
Security Concierge
First Security Protection Services
Markham, ON
06.2021 - 01.2024
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
Team Member
Gino's Pizza
Woodbridge, ON
11.2020 - 05.2021
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Monitored quality of all products served to customers.
Customer Service Representative
Domino's Pizza
Scarborough, ON
10.2019 - 10.2020
- Followed established recipes when creating specialty pizzas requested by customers.
- Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.
- Monitored quality of all products served to customers.
- Prepared dough and sauce for pizzas according to recipes.
- Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
Education
Diploma - Web Design
CDI College
Montreal, QC10.2020
Skills
- Process improvement
- Data-driven strategic planning
- Security operations experience
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
- Surveillance monitoring
- Access control
- Fire safety
- Incident reporting
- Emergency response
- Team collaboration
- Patrol procedures
Certification
- MFR- Medical First Responder
- CPR First Aid with CPR "C" and AED
- Class 1 License
Timeline
Security Guard
Jolcar Security Services
06.2021 - 01.2024
Security Concierge
First Security Protection Services
06.2021 - 01.2024
Team Member
Gino's Pizza
11.2020 - 05.2021
Customer Service Representative
Domino's Pizza
10.2019 - 10.2020
Diploma - Web Design
CDI College
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