Ritik Jethva
Oshawa,Canada
Summary
Dedicated and detail-oriented professional with hands-on experience in logistics operations, client service, and process improvement. Proven ability to support and enhance supply chain functions through efficient organization, teamwork, and problem-solving. Experienced in warehouse operations, order fulfillment, and operational logistics. A quick learner with strong analytical thinking, leadership, and communication skills. Recently completed formal education in Supply Chain Management (Global) , equipping me with strategic knowledge of end-to-end supply chain processes, inventory management, procurement, and global logistics. Committed to driving efficiency and continuous improvement within dynamic supply chain environments.
Overview
7
7
years of professional experience
Work History
Customer Fulfillment Associate
Walmart
Oshawa, Canada
12.2023 - Current
- Processed and fulfilled orders efficiently, ensuring timely delivery and customer satisfaction in a high-paced environment.
- Implemented improvements to increase operational efficiency by 15%.
- Mentored new team members, enhancing team productivity and adherence to safety protocols.
Assistant Operations Manager
Faren Buildcon
Mumbai, India
05.2021 - 08.2023
- Directed logistics operations, increasing client satisfaction by 20% through process enhancements.
- Led a team of 10+ employees, focusing on training and compliance for improved performance.
- Achieved a 10% cost reduction through targeted operational improvements.
Travel Agent Assistant
Gebi Tourist services
Mumbai, India
05.2018 - 03.2020
- Organized travel packages, ensuring client satisfaction and handling emergencies with attention to detail.
- Enhanced client retention through personalized services and excellent customer support.
Education
Professional Selling And Business Development - Sales And Business Development
Durham College
Oshawa, None04-2025
Supply Chain Management – Global (graduate Certificate) - Logistics And Supply Chain Management
Durham College
Oshawa, ON04.2024
Bachelor of Management Studies - Marketing
St. Rocks College of Commerce, Science & Law
Mumbai, Maharashtra04.2021
Skills
- Shipment receiving
- Microsoft Excel
- Google Sheets
- Supply chain optimization
- Logistics management
- Microsoft Teams
- HubSpot
- Salesforce
- Pricing strategies
Accomplishments
- Elected Class Representative for Three years, showcasing leadership and team collaboration.
- Managed and coordinated events as the Management Sub-Head for a college festival.
- Consistently recognized for achieving 100% productivity and reliability in professional roles.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Fulfillment Associate
Walmart
12.2023 - Current
Assistant Operations Manager
Faren Buildcon
05.2021 - 08.2023
Travel Agent Assistant
Gebi Tourist services
05.2018 - 03.2020
Professional Selling And Business Development - Sales And Business Development
Durham College
Supply Chain Management – Global (graduate Certificate) - Logistics And Supply Chain Management
Durham College
Bachelor of Management Studies - Marketing
St. Rocks College of Commerce, Science & Law
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