Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Riti Sidhu

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Inbound Problem Solver

Amazon YYZ7
08.2020 - Current
  • Resolved inbound issues by promptly addressing customer concerns and providing effective solutions.
  • Improved customer satisfaction by efficiently handling complaints and providing accurate information.
  • Managed high call volume with exceptional professionalism, ensuring timely resolutions for customers.
  • Maintained detailed records of customer interactions, noting any follow-up actions required to ensure complete resolution.
  • Contributed to a positive work environment by maintaining open communication lines with colleagues and supervisors.
  • Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
  • Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.

Customer Support Advisor

Accenture
03.2024 - 04.2024
  • Managed high call volume while maintaining a professional demeanor and ensuring first-call resolution.
  • Collaborated with cross-functional teams to address recurring customer concerns, resulting in process improvements.
  • Provided personalized support experiences by actively listening to customers'' needs and offering tailored solutions.
  • Recognized patterns in customer inquiries, suggesting relevant updates to company''s FAQs section on website to reduce future tickets volume.
  • Participated in regular training sessions to stay up-to-date on industry developments and emerging trends related to support practices.
  • Handled escalated cases skillfully by collaborating with other departments and utilizing available resources to reach agreeable resolutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolving tickets and creating escalations. Handling emails and providing resolutions via emails .

Customer Service Representative

Walmart
03.2020 - 08.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Diploma - Network Adminstration

CIMT COLLEGE
Malton, ON
10.2023

Skills

  • Customer Service
  • Call Documentation
  • Product and service knowledge
  • LiveChat Messaging
  • Multitasking
  • POS Systems and Ordering Platforms
  • Report Preparation
  • Team Collaboration
  • 38 wpm Typing Speed
  • Order and Refund Processing
  • Professional telephone demeanor
  • Inbound Call Management

Languages

English
Full Professional

Timeline

Customer Support Advisor

Accenture
03.2024 - 04.2024

Inbound Problem Solver

Amazon YYZ7
08.2020 - Current

Customer Service Representative

Walmart
03.2020 - 08.2020

Diploma - Network Adminstration

CIMT COLLEGE

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Riti Sidhu