RITHIK THAKUR SINGH
Vancouver,BC
Summary
MBA graduate with 2+ years supporting business operations through documentation, record management, reporting, and stakeholder coordination. Proficient in Excel, SAP ERP, and Oracle, with strong accuracy and reliability in high-volume workflows. Skilled in workflow analysis, bottleneck identification, and SOP development to improve efficiency and consistency.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Senior Sales Associate
7-Eleven
02.2025 - Current
- Support daily operations in a high-volume, time-sensitive environment, serving approximately 150 customers per shift, prioritizing tasks and maintaining service and operational standards.
- Monitor inventory levels, organize stock, and support replenishment; use POS systems and process cash transactions accurately following established procedures.
- Communicate operational issues promptly and collaborate with team members to resolve problems and keep daily operations running smoothly.
- Maintain accurate records and follow company procedures, safety standards, and operational policies in a fast-paced workplace.
Senior Analyst
Genpact
08.2022 - 12.2024
- Monitored operational workflows and business data for a 50-person team to identify process gaps, constraints, and improvement opportunities.
- Conducted data validation, analysis, and status reporting, including 2-3 Excel reports per week, to give stakeholders reliable information for decisions.
- Collaborated with cross-functional teams, including 10 internal stakeholders, to coordinate activities, communicate issues, and support timely resolution.
- Analyzed workflow performance to identify bottlenecks and recommend improvements, helping reduce processing time by approximately 30 minutes per task.
- Worked with SAP and ERP master data and developed and maintained SOP documentation and process history to support compliance, consistency, and knowledge transfer.
- Managed multiple priorities and deadlines, including 100+ customer inquiries per week across 50+ clients, researching billing and invoicing issues in Oracle, SAP, and ERP and resolving them in approximately 25 minutes on average.
Education
MBA - undefined
University Canada West
Vancouver, BC04-2026
BCom Honours - undefined
Indian Institute of Management and Commerce
Hyderabad01-2022
Skills
Production & Operations Coordination
SAP / ERP / Oracle ERP
Excel & Data Analysis
Weekly Reporting
Cross-Functional Communication
SOP Documentation
Issue Resolution
Schedule & Priority Coordination
Bottleneck & Issue Identification
Stakeholder Communication
Microsoft Office
Languages
English
Full Professional
Certification
- Foundational Certification in Agile Scrum (FCAS)
- Certified Digital Marketing Associate
Timeline
Senior Sales Associate
7-Eleven
02.2025 - Current
Senior Analyst
Genpact
08.2022 - 12.2024
BCom Honours - undefined
Indian Institute of Management and Commerce
MBA - undefined
University Canada West