RITHA AKARIZA
Surrey,BC
Summary
Committed to achieving high-quality, cost-effective care for patients and families. Flexible hard worker ready to learn and contribute to team success by giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shelter Staff Member
Surrey Urban Mission Society
Surrey,Bc, BC
03.2023 - Current
- Maintaining accurate records and documented client data in company databases.
- Educating local community residents about available health and wellness resources.
- Providing shelter residents with bed,food,overdose prevention and clients dealing with complex bio-psycho-social.
Casual Support Worker
Lower Mainland Society Community Living
Vancouver, BC
01.2022 - Current
- Handling behavior involvement,assisting with domestic tasks and helping clients to participate in leisure activities and making reports and managing the case logbook.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Volunteer Relations Coordinator
Revival Access Church
Surrey, BC
11.2021 - Current
- Prioritized and organized tasks to efficiently accomplish service goals and ushering
- Reviewed online volunteer applications and managed volunteer background checks.
- Ensure good Communication regularly with volunteers, assisting with issues and questions.
- Maintained up-to-date volunteer calendar coordinating scheduling all members.
- Qualified individuals and groups for volunteer service and determined volunteer service placement.
Customer Relations,Events and Reservation Manager
Nobleza Hotel Ltd
Kigali, Rwanda
10.2020 - 10.2021
- Interacting with clients to understand and meet their events needs and standards through effective delegation, prioritizing and management of all entire production lifecycle, from an idea to execution
- Daily updates and client's feedbacks to the management
- Dealing with Client's budgets and negotiations Coming up with new concepts regarding the events organizations
- Coordinated with front desk staff to maintain maximum occupancy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Front Desk Receptionist
Nobleza Hotel Ltd
Kigali, Rwanda
10.2019 - 10.2021
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintains security by following procedures; monitoring logbook.
- Scheduled and confirmed appointments.
Youth Care and Support Worker
SOS Group home and shelter Services
KIGALI, RWANDA
08.2019 - 09.2020
- .Behavior involvement,working 1 on 1 with client’s with developmental disabilities,Provide crisis stabilization, Meet clients needs and Implement them
- Used calm, positive and encouraging approach with youth.
- Researched and developed program initiatives to better serve client population base.
- Developed professional relationships with youth, co-workers and fellow volunteers.
Education
Diploma - Health Care Assistant
Western Community College
Surrey, BC04-2024
High School Diploma -
Nu Vision High School
Rwanda-Kigali12.2015
Bachelor of Arts - International Relations
Asia Pacific University
Malaysia08.2019
MBA - MBA
University Canada West
Vancouver, BCSkills
- Problem solving and critical thinking skills
- Able to support people diagnosed with Autism and different developmental disability
- Relationship Building
- Technical support understanding
- Documentation skills
- Life skills development
- Home management skills
- Conflict resolution and crisis intervention skills
- Advocacy skills
- Vital Signs Collection
- Feeding Assistance
- Activities of Daily Living ADL Support
Certification
- Certified in First Aid/CPR
- Certified in Non Violent crisis intervention
- Certified in Food safe
- Certified in Naloxone training
REFERENCES
- UPON REQUEST
Timeline
Shelter Staff Member
Surrey Urban Mission Society
03.2023 - Current
Casual Support Worker
Lower Mainland Society Community Living
01.2022 - Current
Volunteer Relations Coordinator
Revival Access Church
11.2021 - Current
Customer Relations,Events and Reservation Manager
Nobleza Hotel Ltd
10.2020 - 10.2021
Front Desk Receptionist
Nobleza Hotel Ltd
10.2019 - 10.2021
Youth Care and Support Worker
SOS Group home and shelter Services
08.2019 - 09.2020
Diploma - Health Care Assistant
Western Community College
High School Diploma -
Nu Vision High School
Bachelor of Arts - International Relations
Asia Pacific University
MBA - MBA
University Canada West
- Certified in First Aid/CPR
- Certified in Non Violent crisis intervention
- Certified in Food safe
- Certified in Naloxone training
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