Ritesh Nikum
Etobicoke,ON
Summary
Dedicated customer service representative skilled in communication, multitasking, and inventory management. Committed to enhancing customer satisfaction and delivering accurate information while maintaining attention to detail.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Shell
03.2024 - Current
- Oversaw the receiving and recording of shipment orders, such as merchandise, consumables, and fuel, while paying the vendors according to the company's payment policy.
- Received inventory items from vendors and ensured all the receipts matched each delivery. Responded to customer requests in a timely manner, with accuracy and courtesy, and used good communication skills to reduce customer dissatisfaction.
- Prioritizing multiple tasks in a dynamic environment, and staying calm and composed.
- Delivering customer checks, securely processed credit card payments, or cash payments, as well as being familiar with the computer system and the POS system.
- Counted and balanced the cash drawer at the beginning and end of each shift. Performed opening and closing procedures, such as counting the cash register and restocking.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to improve service delivery and customer satisfaction.
Education
Information Technology - Project Management
Algoma University, Mississauga
08-2025
Bachelor of Science -
College of Fire And Safety Technology
Ahmedabad, Gujarat04-2018
Skills
- Project management
- Customer service
- Team collaboration
- Effective communication
- Inventory management
- Problem solving
Certification
Smart Server Certificate
Timeline
Customer Service Representative
Shell
03.2024 - Current
Information Technology - Project Management
Algoma University, Mississauga
Bachelor of Science -
College of Fire And Safety Technology