Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ritchy Morose

Montreal,QC

Summary

Work in a dynamic team, in events using my experience in management to help the expansion of the business

Overview

8
8
years of professional experience

Work History

Security Officer

Groupe Ch
11.2021 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Supervisor

Staff Personnel
06.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Team Leader

Brand Momentum
01.2019 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Brand Ambassador

Nintendo Of Canada
11.2019 - 01.2024
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Security Supervisor

Best Security
05.2019 - 12.2021
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.

Sales Manager

OSL Retail Services
09.2016 - 06.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Education

High School Diploma -

Centre Anjou
Montreal, QC
06.2019

Skills

  • Security Guard License

  • Interest for team sport

  • Fast learning capacity

  • Sens of professionalism

  • CPR certificate and first aid

  • French, fluent English and creole

Languages

English
Full Professional
French
Native or Bilingual
creole
Native or Bilingual

Timeline

Security Officer

Groupe Ch
11.2021 - Current

Supervisor

Staff Personnel
06.2020 - Current

Brand Ambassador

Nintendo Of Canada
11.2019 - 01.2024

Security Supervisor

Best Security
05.2019 - 12.2021

Team Leader

Brand Momentum
01.2019 - Current

Sales Manager

OSL Retail Services
09.2016 - 06.2019

High School Diploma -

Centre Anjou

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Ritchy Morose