Ritchie Ramdass
Pickering,ON
Summary
Seasoned IT executive with a robust 17-year tenure at Scotiabank, where I honed my expertise in IT risk management and technological innovation. My career is marked by a flawless Audit Issue Remediation record, the launch of impactful software currency initiatives, and the leadership of high-performing, international teams. With a strong foundation in team management and operational optimization, I possess an MBA with a focus on Finance, Big Data, and FinTech, complemented by ScrumMaster and Cyber Security certifications. I am eager to apply my agile acumen, product leadership, and financial industry insights to spearhead strategic projects and craft superior asset management solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Manager - Risk
Scotiabank
04.2022 - Current
- Led IT Audits for Global Wealth Technology achieving a 100% Audit Issue Remediation Rate for FY22 and FY23
- Initiated a forward-looking Software Currency program to optimize funding allocation, enhancing annual and portfolio-level cost management
- Disaster Recovery and APM lead, collaborating closely with cross-functional teams to ensure seamless application testing within policy and standards
- Provides 1st Line of Defense (1B) function for Global Wealth Technology
- Risk Assessment: Identify and assess risks affecting IT systems and processes
- Risk Mitigation: Manage IT Risk identification, assessment, prioritization for relevant business areas
- Ensure observations, issues, and outputs are tracked and actioned
- Support IT risk control testing and monitoring and help Risk Owners with remediation plans
- Collaboration with stakeholders: Spearhead the facilitation and execution of risk management activities with IT teams, business units, internal controls, audit, cyber security, privacy, external vendors, and external auditors
- Monitoring and Reporting: Monitor the effectiveness of risk management strategies and report on the status of risks to senior management and other stakeholders
- Developed and delivered reports and presentations, focusing on Key Risk Indicators (KRIs) and Performance Indicators (KPIs) aligned with the bank's risk tolerance.
Manager Systems
Scotiabank Trinidad & Tobago Limited
10.2020 - 03.2022
- Led 1st level Helpdesk, supporting 4500 Scotiabank users in 8 countries throughout the Caribbean and the 2nd Level Systems Team supporting 521 users in Barbados, Belize, and Guyana: Team Management: Managed a team of helpdesk and support professionals
- Consolidated 1st Level support for the English-Speaking Caribbean into a single Helpdesk
- Incident Management: Oversaw the management of incidents related to the helpdesk and support teams
- Service Level Management: Monitored and reported on service performance, identifying areas for improvement
- Root Cause Analysis: Investigated and identified the root cause of incidents and problems
- Process Improvement: Identified opportunities to improve processes and procedures to increase efficiency and reduce downtime, including implementing best practices and driving continuous improvement initiatives
- Vendor Management: Managed relationships with vendors providing support to branch infrastructure.
Systems Team Leader
Scotiabank Trinidad & Tobago Limited
02.2020 - 09.2020
- Led the second Level Systems Team supporting 521 users in Barbados, Belize, and Guyana, ensuring that systems are operating reliably and meeting performance targets
- Team management: Led and managed a team of IT professionals
- System reliability: Ensured that systems are operating reliably and meeting performance targets
- Incident management: Responded to system failures and other incidents
- Risk management: Identified and mitigated risks to system reliability
- Vendor Management: Managed relationships with vendors providing support to branch infrastructure
- Performance monitoring: Measured and reported on system performance.
System Support Officer
Scotiabank Trinidad & Tobago Limited
08.2010 - 01.2020
- Provide Second Level IT Support to users in Trinidad supporting CCAU
- Incident management: Responding to system failures and other incidents
- Documentation: Responsible for documenting incidents using Aldon and then ServiceNow and their resolution
- Process Improvement: Identifying opportunities to improve processes and procedures to increase efficiency and reduce downtime, including implementing best practices and driving continuous improvement initiatives
- Root Cause Analysis: conducted root cause analysis to determine the underlying causes of incidents and prevent them from recurring.
Helpdesk Support Analyst
Scotiabank Trinidad & Tobago Limited
12.2008 - 07.2010
- Provide first level IT Support for Trinidad, Guyana, Belize
- Incident management: responsible for triaging and resolving incidents reported by end users
- Monitoring and Alerting: monitoring system alerts and responding to them as needed
- Documentation: responsible for documenting incidents using Aldon and then ServiceNow and their resolution
- Root Cause Analysis: conducted root cause analysis to determine the underlying causes of incidents and prevent them from recurring.
Education
MBA Finance, BigData & FinTec -
Anglia Ruskin University
09.2021
University Certificate in Computer Studies -
Anglia Ruskin University
09.2010
Skills
Agile Methodologies: Proficient in leading teams and projects in an agile environment, certified as a Scrum Master
Leadership and Talent Development: Skilled in attracting, developing, and leading high-performing teams of Product Owners
Financial Services Sector Knowledge: Deep understanding of the financial services industry, including Asset Management and Wealth Management
Strategic Planning and Execution: Capable of translating business goals into actionable plans and driving strategic initiatives
Stakeholder Management and Collaboration: Experienced in building strong relationships and effectively communicating with stakeholders across the organization
Risk Management and Compliance: Expertise in navigating regulatory requirements and ensuring compliance while driving product innovation
Certification
- Certified ScrumMaster (CSM), Scrum Alliance, 10/2023
- Certified in Cyber Security (CC), ISC2, 10/2023
Accomplishments
Best of the Best – Top Individual Winner from 2012 to 2021.
Attributes
Innovative Thinker: Demonstrated ability to initiate and lead strategic initiatives such as the Software Currency program, which optimized funding allocation for enhanced cost management. Implemented creative solutions to streamline operations and increase efficiency, showcasing innovative thinking in addressing complex challenges.
Results-Driven: Achieved a 100% Audit Issue Remediation Rate for FY22 and FY23 while leading IT Audits for Global Wealth Technology. Consistently delivered tangible results and met strategic goals, contributing to the long-term profitability of the organization.
Collaborative Leader: Led and managed cross-functional teams in various roles, including consolidating 1st Level support for the English-Speaking Caribbean into a unified Helpdesk. Collaborated closely with stakeholders to execute risk management activities effectively and ensure alignment with business objectives.
Adaptive and Resilient: Successfully navigated change and uncertainty in the financial services sector, including managing consolidation and divestiture activities for operations in the Eastern Caribbean and Belize. Demonstrated resilience in leading teams through transitions and adapting to evolving regulatory environments.
Customer-Centric: Implemented a forward-looking Software Currency program to optimize funding allocation, enhancing cost management and ultimately improving the customer experience. Maintained a customer-focused culture throughout teams, influencing a client-centered design approach and deepening relationships with business stakeholders.
Continuous Learner: Obtained certifications in ScrumMaster (CSM) and Cyber Security (CC), showcasing commitment to continuous learning and professional development. Stayed abreast of emerging technologies, trends, and innovative solutions in the financial services industry, ensuring relevance and competitiveness in the field.
References
- Kermit Forbes, Regional Director Systems Support, Scotiabank
- Jason Dindial, Director GTS - SID - Engagement, Scotiabank
Timeline
Senior Manager - Risk
Scotiabank
04.2022 - Current
Manager Systems
Scotiabank Trinidad & Tobago Limited
10.2020 - 03.2022
Systems Team Leader
Scotiabank Trinidad & Tobago Limited
02.2020 - 09.2020
System Support Officer
Scotiabank Trinidad & Tobago Limited
08.2010 - 01.2020
Helpdesk Support Analyst
Scotiabank Trinidad & Tobago Limited
12.2008 - 07.2010
MBA Finance, BigData & FinTec -
Anglia Ruskin University
University Certificate in Computer Studies -
Anglia Ruskin University
- Certified ScrumMaster (CSM), Scrum Alliance, 10/2023
- Certified in Cyber Security (CC), ISC2, 10/2023
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