RITCHIE MULAMOOTTIL SEN
SCARBROUGH,Ontario
Summary
Passionate banking professional with a strong background in customer service, financial transactions, and relationship management, seeking a Personal Banking Associate role. I enjoy helping customers navigate their banking needs, offering the right financial solutions, and making digital banking easier for them. Known for my ability to resolve issues efficiently while ensuring accuracy, compliance, and a seamless banking experience. My goal is to build lasting relationships with customers and contribute to a positive, customer-focused environment.
Overview
3
3
years of professional experience
Work History
Line Cook
Laylak Lebanese Restaurant
07.2023 - Current
- Maintained strong relationships with kitchen staff and ensured seamless teamwork to deliver high-quality dishes.
- Assisted in menu planning and execution while ensuring consistency in food quality and presentation.
- Led kitchen operations by maintaining high standards of cleanliness, hygiene, and food safety.
- Managed inventory effectively, tracking stock levels and ensuring timely restocking of ingredients.
- Collaborated with suppliers to source high-quality ingredients while optimizing costs and reducing waste.
- Contributed to process improvements in kitchen workflow, enhancing efficiency and overall customer satisfaction.
Personal Banking Associate
C.S.B Bank
10.2022 - 02.2023
- Engaged with customers to understand their financial needs and guided them to appropriate banking solutions.
- Built and maintained strong customer relationships by providing personalized service and support.
- Assisted customers with day-to-day banking transactions and inquiries, ensuring a seamless experience.
- Educated customers on digital banking solutions, including mobile, ATM, and online banking.
- Supported frontline staff with cash and non-cash transactions while ensuring accuracy and compliance.
- Exercised sound judgment in handling confidential matters and customer concerns.
- Contributed to process improvements to enhance branch operations and customer experience.
Accountant & IELTS Trainer
BeMax Group of Institutions
11.2021 - 07.2022
- Maintained strong customer relationships by providing exceptional service and support.
- Trained and mentored over 200 students, enhancing their skills and knowledge.
- Led marketing initiatives to promote the organization’s services and expand its reach.
Education
P.G Diploma - Project Management
Georgian College
Toronto, ON12-2024
P.G Diploma - Logistics And Supply Chain Management
Georgian College
Toronto, ON12-2023
Bachelor in Commerce - Accounting And Finance
S.T Thomas College
Kerala, India07-2021
Skills
- Microsoft Word proficiency
- Document creation
- Document formatting
- Advanced features utilization
- Customer service
- Team collaboration
- Creative thinking
- Verbal and written communication
- Cash handling
- Customer Service-oriented
Time Availability
Full-Time
Career Accomplishments
- BeMax Group of Institutions, Kerala, India, Accountant & IELTS Trainer, 11/01/21, 07/31/22, Maintained good relationship with customers and trained more than 200 students also did marketing for the organization.
- C.S.B Bank, Kerala, India, Customer service clerk, 10/01/22, 02/28/23, With excellent communication skills and a friendly demeanor, I have handled inquiries, resolved issues, and maintained positive customer relationships.
Languages
English
Full Professional
Timeline
Line Cook
Laylak Lebanese Restaurant
07.2023 - Current
Personal Banking Associate
C.S.B Bank
10.2022 - 02.2023
Accountant & IELTS Trainer
BeMax Group of Institutions
11.2021 - 07.2022
P.G Diploma - Project Management
Georgian College
P.G Diploma - Logistics And Supply Chain Management
Georgian College
Bachelor in Commerce - Accounting And Finance
S.T Thomas College
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