Ritchie Higgins
Edmonton,AB
Summary
Dedicated and hardworking professional committed to honesty and integrity. Proven ability to thrive in both team environments and independently, demonstrating effective supervisory skills along with exceptional planning and organizational capabilities. Adept at engaging with the public, backed by strong written and verbal communication skills. Technologically savvy and proficient in various devices and software, with a quick learning curve for new tools and a passion for embracing challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hawker
Compass Group, Rogers Place
12.2024 - 06.2025
- Worked effectively in fast-paced environments.
- Engaging in banter with customers to enhance sales.
Retail Food Supervisor
Dundee United FC
08.2021 - 09.2024
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Ensuring food safety
- Managing over 50 members of staff every shift
- Managing cash and payments
Customer service adviser
BT
03.2023 - 08.2024
- Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
- Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.
- Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.
999 Emergency Call Operator
BT Call Centre
10.2022 - 03.2023
- Acting as the initial point of contact for people calling 999 for any emergency service, such a Fire, Police or Ambulance.
- Key responsibilities include answering calls, collecting crucial incident details (like location and condition), providing reassurance and basic first-aid advice, and then transferring the call or providing information to the appropriate emergency service dispatcher to ensure help gets to the caller quickly and safely.
Team Trainer
KFC
05.2019 - 09.2021
- Taught new team members correct procedures for all areas of operations.
- Demonstrated new products, procedures and techniques to employees.
- Set positive example for team members by providing high-quality, efficient service.
Education
HNC - Travel and Tourism
Dundee and Angus College
05.2020
National Qualification - Events Management
Dundee and Angus College
05.2015
Skills
- Team Work
- Adaptability
- Good Communication
- Self Management
- Time Management
- Problem Solving
- Ability to work under pressure
- Loyalty
- Leadership
Accomplishments
- Saltire Summit Award I have done over 1000hours of volunteering from the age of 14.
- Queen's Baton Relay I participated as a Baton-bearer for the Glasgow 2014 Commonwealth Games.
Certification
St. John Ambulance Saint-Jean - Intermediate First Aid - Level C CPR/AED
Timeline
Hawker
Compass Group, Rogers Place
12.2024 - 06.2025
Customer service adviser
BT
03.2023 - 08.2024
999 Emergency Call Operator
BT Call Centre
10.2022 - 03.2023
Retail Food Supervisor
Dundee United FC
08.2021 - 09.2024
Team Trainer
KFC
05.2019 - 09.2021
National Qualification - Events Management
Dundee and Angus College
HNC - Travel and Tourism
Dundee and Angus College