Ritchie Estrella
416- 835 Adsum Drive, Winnipeg,MB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Smokehouse Operator
Maple Leaf Consumer Foods
02.2012 - Current
- Maintained clean and organized workplace.
- Recorded production data and reported any discrepancies.
- Followed detailed smoking recipes for specific products and flavors.
- Continuously moved loads of equipment and meat.
- Tended to fires and maintained appropriate oven temperatures to thoroughly cook bacon.
- Inspected equipment before starting each production run and calibrated settings to meet order specifications.
- Prepared equipment for safe and efficient operation and to achieve desired temperatures.
- Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
- Recorded machine settings and amount of product processed in company database for internal and regulatory recordkeeping requirements.
Production Worker
E.H Price Mechanical
06.2011 - 11.2011
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Assembled HVAC products according to changing daily work orders and specific customer needs.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Employed in spot welding techniques to assemble parts and components.
Technical Support Representative
Bayan Telecommunications Inc
08.2000 - 03.2011
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Submitted service tickets for equipment maintenance requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed high levels of call flow and responded to multiple and different technical support needs.
- Activated accounts for clients interested in new services.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Provided support for networking protocols and characteristics.
- Resolved system, hardware and telephone issues the allotted quality time, improving efficiency among departments.
Education
Bachelor of Arts And Science - Mathematics With Computer Science
Far Eastern University
Manila, Philippines04.2000
High School Diploma -
St. James College
Quezon City, Philippines04.1996
Skills
- Food Handling Safety
- Smoker Safety
- Production Processes
- Equipment Safety
- Maintaining Clean Work Areas
- Equipment Settings and Adjustment
- Active Listening
- Reading Comprehension
- Time Management
- Product Specifications
- Knife Skills
- Equipment Operations
- Document and Records Management
- Computer Proficiency
- Microsoft Windows
- Microsoft Excel
- SAP
- Microsoft Word
- Microsoft PowerPoint
- Adobe Systems Adobe Acrobat
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Smokehouse Operator
Maple Leaf Consumer Foods
02.2012 - Current
Production Worker
E.H Price Mechanical
06.2011 - 11.2011
Technical Support Representative
Bayan Telecommunications Inc
08.2000 - 03.2011
Bachelor of Arts And Science - Mathematics With Computer Science
Far Eastern University
High School Diploma -
St. James College
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