RITCHI PETIT-HOMME

Highly motivated customer service and financial support professional with experience handling high-volume inbound and outbound calls, resolving complex account inquiries, and supporting customers with financial transactions. Strong understanding of confidentiality, compliance, fraud procedures, and payment processing. Proven ability to deliver clear explanations, de-escalate challenging situations, and maintain accuracy in fast-paced banking environments. Excellent client relations, communication, and active listening skills. Strong multitasking ability while navigating multiple banking systems. Over 3 years of combined customer service, finance, and call center experience. Skilled in problem solving, conflict resolution, and identifying customer needs. Accurate data entry, attention to detail, and adherence to procedures. Ability to verify customer identity, document cases, and manage sensitive records.