Ritchele Lebel
Laval,QC
Summary
Diligent and hardworking professional dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise and basic care.
Overview
20
20
years of professional experience
Work History
Pet Groomer
École de tonte
Montréal , Quebec
07.2024 - 10.2024
- Taught animals sit, stay and other basic commands.
- Administered medications and treatments as prescribed by veterinarians.
- Cleaned and sanitized all grooming equipment after each use.
- Maintained clean and orderly play yards, kennels and cages.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Maintained accurate records of all services rendered to clients' pets.
- Worked closely with veterinary personnel to provide additional medical treatment if needed.
- Greeted customers and their pets upon arrival for grooming services.
- Scheduled grooming and veterinary appointments for animals.
- Confidently handled large dogs that may have been aggressive or uncooperative during the grooming process.
- Organized appointments efficiently to maximize time spent with each client's pet.
- Assessed animals for injury and illness.
- Performed routine maintenance tasks on clippers, scissors and other tools used in the grooming process.
- Assisted in the selection of appropriate shampoos, conditioners and other grooming products for each pet's individual needs.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Delivered excellent service to pet owners to drive repeat business.
- Followed strict health protocols to ensure a safe working environment for both staff and animals.
- Prepared food to meet needs of animals under care with appropriate meals.
- Socialized animals to prepare for adoption.
- Bathed and groomed pets using gentle techniques.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Kept up-to-date with current trends in pet styling techniques through seminars, workshops or webinars.
- Demonstrated excellent customer service skills when dealing with difficult or irate customers.
- Walked and exercised dogs during owner absences.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Played with dogs and cats to maintain socialization and reduce stress.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Performed detailed inspections of pets' skin and coat condition during each grooming session.
- Adhered to local laws regarding animal control regulations such as rabies vaccinations.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided advice on diet, nutrition and overall health care for clients' pets.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated a variety of machinery and tools safely and efficiently.
Sales Associate
Ace hardware Philipines
Cebu , Cebu City
03.2005 - 01.2009
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Conducted inventories on a regular basis to track stock levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ticketed, arranged and displayed merchandise to promote sales.
- Developed promotional strategies to increase sales volume.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions using a point-of-sale system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Recommended, selected and located merchandise based on customer desires.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed trusting relationships with customers by making personal connections.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Provided accurate information about products, prices and services.
- Computed purchases and received and processed cash or credit payment.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints in a professional manner.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assessed customer needs to provide assistance and information on product features.
- Maintained records related to sales for store management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Handled returns and exchanges according to company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Prepared merchandise for purchase or rental.
- Used technology resources to assist customers in locating and selecting items.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Conducted product demonstrations to highlight features and benefits.
Education
Associate of Science - Computer And Information Systems
Cebu Roosevelt Memorîa Colleges
Cebu , Cebu City 01-2000
Skills
My experience with various cleaning task attention to details time management skills and any releavant certification or training Emphasize my ability to maintain cleanliness and hygiene standards in different enivironments
- Animal habitat cleaning
Timeline
Pet Groomer
École de tonte
07.2024 - 10.2024
Sales Associate
Ace hardware Philipines
03.2005 - 01.2009
Associate of Science - Computer And Information Systems
Cebu Roosevelt Memorîa Colleges