Resourceful guest service operation who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues quickly. Skilled in transforming customer challenges into positive outcomes through compassionate communication and problem-solving, achieving high satisfaction ratings. Demonstrates exceptional leadership and customer communications, contributing to operational excellence and improved service delivery.
Hi, I’m
Stephanie Rita Kameni Pandji
6138573262
Ottawa,ON
Summary
Overview
5
years of professional experience
Work History
AVIAN Computer
Call Center Associate
05.2024 - Current
Job overview
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Increased customer satisfaction ratings by 100 % by quickly and accurately solving problems.
THIFRT Shop Ottawa
Volunteer Services Officer
01.2024 - 03.2024
Job overview
- Assisted with Sorting donations
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
RPM GROUP
Call Center Representative
09.2023 - 12.2023
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
WANDY HOTEL
Guest Service Operation
04.2020 - 08.2022
Job overview
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
WANDY HOTEL
Overnight Guest Service Agent
03.2018 - 06.2020
Job overview
- Streamlined check-in and check-out processes for improved guest experience.
- Efficiently managed phone lines while multitasking at front desk operations resulting in reduced wait times for callers.
- Supported event planning efforts by setting up conference rooms and catering orders for overnight meetings or functions.
- Resolved customer complaints professionally, ensuring guest satisfaction and loyalty to the hotel brand.
Education
RED CROSS CANADAOttawa, ON
No Degree from CPR/First AID Certification
04.2024
University Overview
University of YaoundeCamerooun
MBA from Bussiness Management
06.2011
University Overview
Skills
- Problem-solving skills
- Customer communications
- Answering questions
- Troubleshooting
- Documentation and reporting
- Conflict resolution
- Computer software
- Compassionate
- Leadership
Languages
French
Native or Bilingual
English
Native or Bilingual
reading, dacing, traveling
reading, dacing, traveling
Reading is a great way for me to explore new worlds and ideas, dancing is a fun way to express myself and get some exercise, and traveling allows me to experience new cultures and meet new people.
Work Preference
Work Type
Full TimeAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Administrative assistance/ custumer service bilingual
Timeline
Call Center Associate
AVIAN Computer
05.2024 - Current
Volunteer Services Officer
THIFRT Shop Ottawa
01.2024 - 03.2024
Call Center Representative
RPM GROUP
09.2023 - 12.2023
Guest Service Operation
WANDY HOTEL
04.2020 - 08.2022
Overnight Guest Service Agent
WANDY HOTEL
03.2018 - 06.2020
RED CROSS CANADA
No Degree from CPR/First AID Certification
University of Yaounde
MBA from Bussiness Management
Similar Profiles
Adarsh ChandraAdarsh Chandra
Senior Director - Insight & Analytics at Avian We.Senior Director - Insight & Analytics at Avian We.
Jeetika DrochJeetika Droch
Junior Account Executive at Avian WEJunior Account Executive at Avian WE
Jeetika DrochJeetika Droch
Junior Account Executive at Avian WEJunior Account Executive at Avian WE
PATRICIA CHAMBERLAINPATRICIA CHAMBERLAIN
Turkey Guide at Irish creek outfittersTurkey Guide at Irish creek outfitters
Cullen WoodCullen Wood
Pro Shop Customer Service Representative at Amberwood Village GolfPro Shop Customer Service Representative at Amberwood Village Golf