RITASHA SHARMA

* Built relationships with customers to encourage repeat business.
* Worked flexible schedule and extra shifts to meet business needs.
* Welcomed customers and helped determine their needs * * Improved customer satisfaction by promptly answering inquiries and providing accurate information.
* Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

• Collect fees and issue receipts, prepare bills manually and electronically, receive incoming and outgoing calls
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Restocked and organized merchandise in front lanes.
• 
  

• Receive visitors and inquiries, explain courses available, receive incoming and outgoing calls, collect fee and issue receipts, coordinate between staff and students, display important information, prepare reports both manually and electronically
• Maintained filing system and organized customer documents for easy retrieval of information.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.