RITA GEORGE PARAKKAL
Mississauga,ON
Summary
Professional and experienced leader experienced in administration, human resources and organizational skills with the ability to reach out to the business community and promote the mission and vision of the company upholding professional values and ethics. Resilient team player with the ability to develop relationships with business community and efficient independent worker ensuring deadlines are met.
Overview
6
6
years of professional experience
Work History
Quality Control Administrator
Royal Bank Of Canada
03.2022 - Current
- Completes daily audit review of all work processed within thebusiness unit received from corporate clients or pensioners.
- Ensures that backlog is kept to a minimum and that the goal of same-day processing is achieved and reviews reports of transaction load rejections and take corrective action as required
- Supports and assists other members of the department as required during absences or periods of higher volumes
- Validates all transactions being processed to ensure that they comply with system regulations and are in accordance with the client/pensioner direction being received
- Ensures that all transactions being processed are in accordance with different policies and procedures that need to be followed
- Thoroughly checks work to eliminate errors/overpayments and escalates any audit operational risks
- Provides timely information as requested by Internal Audit and ensure documents are kept with due diligence.
Administrative Manager
Sampradaya Academy
08.2022 - 03.2024
- Acted as a crucial liaison between the director, teachers, students, and parents, facilitating organization and communication
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Maintained internal and external communication within the academy, including answering phone calls and responding to voicemails promptly
- Coordinated the preparation of annual schedules and budgets Prepared monthly newsletters and bulletins and facilitated communication between students, parents, and teachers
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed and maintained filing systems for student information and paperwork
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Front-End Manager
The Home Depot
02.2021 - 03.2022
- Led, trained and oversaw more than 50 staff members to build relationships with customers and associates in order to provide exceptional customer service and to ensure their adherence to business ethics and values Used software and databases that helped in compiling employee records and evaluating performances and disciplinary actions
- Collaborated and trained other department team members by adhering to company's policies that include safety and workplace related trainings
- Validate and complete reports in a timely manner to ensure accuracy is maintained consistently as per company's policies and operating procedures Create work schedules for the team, coach and empower staffs, hire, evaluate and analyze performance metrics and promote career growth opportunities within the organization.
- Manage customer and associate escalations by providing solutions and taking apt actions for efficient operational functioning
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Administrator- General Secretary
Stella Maris College
06.2018 - 06.2019
- Administered more than 100 students under direct supervision, led 6000 students and supported 30 staffs in conducting events, programs, seminars and various other academic and non-academic activities
- Operated the financial records and administrative records by maintaining, collecting, compiling and writing a tenure record
- Organized and controlled the operations of departments upholding the internal policies and procedures, schedule and conduct meetings and interviews
- Managed and negotiated vendor contracts and overall administrative activities for the office and management
- Extensively used word processing and database programs to maintain necessary documentations for internal and external audits
- Developed comprehensive meeting agendas, facilitating productive discussions focused on achieving desired outcomes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Master of Arts - Sociology
University of Madras
India06.2026
Graduate Certificate - Human Resource Management
Fanshawe College of Applied Arts And Technology
London, ON2025
Ontario Post-Graduate Certificate - Business Management
Fanshawe College of Applied Arts And Technology
London, ON01.2022
Bachelor of Arts - Sociology
Stella Maris College
India06.2019
Skills
- Benefits Administration Expertise
- Enrollment procedures
- Engagement activities
- Performance management understanding
- Project Management Capabilities
- Human resources background
- Microsoft Office Suite Familiarity
- Training and Development Experience
Internship
Human Resource Intern, 10/2020 – 11/2020, GAO Tek Inc., London, ON, Performed various administrative tasks in support of the Human Resources department, collaborated and worked as a team and independently to solve issues, respond creatively by building rapport with clients, maintaining documents, scheduling appointments
Languages
French
Professional Working
Timeline
Administrative Manager
Sampradaya Academy
08.2022 - 03.2024
Quality Control Administrator
Royal Bank Of Canada
03.2022 - Current
Front-End Manager
The Home Depot
02.2021 - 03.2022
Administrator- General Secretary
Stella Maris College
06.2018 - 06.2019
Master of Arts - Sociology
University of Madras
Graduate Certificate - Human Resource Management
Fanshawe College of Applied Arts And Technology
Ontario Post-Graduate Certificate - Business Management
Fanshawe College of Applied Arts And Technology
Bachelor of Arts - Sociology
Stella Maris College
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