Rita Webb
Windsor,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Human Resources and Training Manager
Gilligans Restaurant
03.2022 - Current
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified nee
General Manager
McDonalds Restaurants
05.1996 - 02.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Trained on HRIS systems
Brand Specialist
McDonalds Restaurants
08.2010 - 11.2011
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
- Trained and executed McCafe brand from Windsor to Woodstock Ontario
- Motivated team members to continuous improvement in promoting and selling target products.
- Oversaw product planning and demand management on monthly basis in order to maintain adequate product levels.
- Consulted with product development teams to enhance products based on customer interest data.
People Manager
McDonalds Restaurants
01.2008 - 11.2010
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, provincial and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance review and motivational strategies to elevate HR team results.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
Education
High School Diploma -
Essex District High School
Essex06.1988
Skills
- Performance Monitoring and Evaluation
- Records Organization and Management
- Management Training
- Human Resources Oversight
- Administrative Management
- Hiring and Onboarding
- Policy Development and Enforcement
- Supervision and Training
- Performance Improvement
Accomplishments
Was awarded Outstanding General Manager five times during my tenure with McDonald's. This award is give to the top performers across Canada.
Was part of a counsel of twelve managers across Canada who assisted upper management in the execution of programs.
Languages
English
Professional Working
Additional Information
Volunteer Experience:
Ronald McDonald House- March 2023-present
Timeline
Human Resources and Training Manager
Gilligans Restaurant
03.2022 - Current
Brand Specialist
McDonalds Restaurants
08.2010 - 11.2011
People Manager
McDonalds Restaurants
01.2008 - 11.2010
General Manager
McDonalds Restaurants
05.1996 - 02.2022
High School Diploma -
Essex District High School
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