Rita Weagle
Dartmouth,NS
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Scotiabank
06.2009 - 02.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- ** I worked on a casual basis.. after retirement... filling in for vacations and illness. Prior to retirement I held various positions with Scotiabank in the HRM area... primarily in customer service, personal banking and management.
Manager Personal Banking
Scotiabank
05.2006 - 01.2009
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about financial future.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Educated clients on financial topics and best practices.
- this is the position I retired from. took early retirement in 2008 to help with aging parents...
Education
High School Diploma -
Duncan Macmillan High School
Sheet Harbour, NSPersonal Finance Planning
Institute of Canadian Bankers
05.2003
Skills
- Process Transactions
- Customer Complaint Resolution
- Customer Data Confidentiality
- Sales and Upselling
- Verbal Communication
- Complaint Escalation
- Customer Service
Timeline
Customer Service Associate
Scotiabank
06.2009 - 02.2015
Manager Personal Banking
Scotiabank
05.2006 - 01.2009
High School Diploma -
Duncan Macmillan High School
Personal Finance Planning
Institute of Canadian Bankers
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