Rita Sun
Richmond,BC
Summary
Dynamic leader with proven expertise in cashier training and exceptional customer service, honed at T&T Supermarket and as a store manager. Excelled in enhancing customer satisfaction, reducing transaction errors by implementing rigorous cash handling protocols, and fostering team development. Achieved significant improvements in efficiency and loyalty through innovative management and interpersonal skills.
Offering strong foundation in customer service and willingness to learn and grow within retail environment. Brings ability to quickly grasp new concepts and master essential cashiering procedures. Ready to use and develop communication and organizational skills in Cashier ADH role.
Overview
15
15
years of professional experience
Work History
Cashier Supervisor
T&T Supermarket
11.2020 - Current
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Store Manager
Own Business
05.2010 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
Bachelor's Degree - International Trade
Tianjin Foreign Studies University
Tianjin, China06-2000
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash register maintenance
- POS system proficiency
- Task delegation
- Workflow coordination
- Cash register reconciliation
- Customer service
- Staff training
- Cash handling and reconciliation
Accomplishments
Named the Best Employee of 2023
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Chinese (Cantonese)
Elementary
achievement
Starting in 2013, the restaurant I operated ranked in the top five locally for three consecutive years。
Timeline
Cashier Supervisor
T&T Supermarket
11.2020 - Current
Store Manager
Own Business
05.2010 - 12.2018
Bachelor's Degree - International Trade
Tianjin Foreign Studies University
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