Rita Shukla
Calgary,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Lab Technician
Condillo Foods
06.2019 - Current
- Coordinated and managed laboratory projects and experiments.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Collaborated with researchers and scientists to design and execute experiments.
- Identified areas for process improvement, implementing changes that increased overall lab performance.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Monitored testing procedures to meet criteria and maintain quality control.
Cook/Chef
Secret Garden, Tea Company
10.2014 - 05.2019
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured and mixed ingredients according to precise recipes for best results.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Manager
Bombay Sweets And Snacks
02.2009 - 05.2014
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Guru Nanak National Collage
Nakodar, PunjabSkills
- Sample Preparation
- Laboratory Testing
- Data Collection
- Customer Service
- Multitasking Abilities
- Team building
- Verbal Communication
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Lab Technician
Condillo Foods
06.2019 - Current
Cook/Chef
Secret Garden, Tea Company
10.2014 - 05.2019
Manager
Bombay Sweets And Snacks
02.2009 - 05.2014
High School Diploma -
Guru Nanak National Collage
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