Rita Raud
Whistler,BC
Summary
Dedicated and results-driven professional with a proven track record in operations management, team leadership, and community service. Passionate advocate for mental health, safety, and well-being, seeking to leverage diverse skills to contribute meaningfully as a Food Security Support Worker at WCSS.
Overview
6
6
years of professional experience
Work History
Operations Supervisor / Outdoor Guide
The Adventure Group Whistler
05.2018 - Current
- Evaluated team member performance and productivity, provided feedback and encouraged employee development while fostering a supportive working environment.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Streamlined daily operations across three to four departments, overseeing dispatch activities and implementing effective problem-solving measures.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Developed systems and procedures to improve operational quality, guide happiness, team efficiency and customer satisfaction.
- Key Member of the Mental Health First Aid Committee and the Joint Health and Safety Committee in order to best look after staff welfare.
- Learned and maintained proficiency in first responder skills such as First Aid (110hr) and CPR to offer individuals in distress optimal support.
- Designed, documented, and executed monthly staff training sessions on first aid.
Barista
Nesters Market And Pharmacy
12.2017 - 05.2018
- Preparing and serving beverages such as juices, smoothies and coffee.
- Pleasantly interacted with customers during hectic periods to promote a fun, supportive and positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Snowboard Instructor
Whistler Blackcomb Snow School
11.2017 - 04.2018
- Demonstrated snowboarding techniques based on established course framework and student ability levels.
- Maintained optimal physical condition and stamina for continuous teaching and demonstrations.
- Stayed on top of current weather conditions to maintain student safety.
- Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
- Communicated physical instructions to guest visually and verbally.
- Maintained a professional, safe, fun and positive education experience for guest of all ages and ability levels.
Education
No Degree - Mental Health First Aid, Standard
Mental Health Commission of Canada
Whistler, BC07.2022
No Degree - Outdoor Emergency Care Technician - 110hr FA
Pacific Alpine Institute
Whistler, BC11.2020
Bachelor of Science - Technical Design And Technology of Apparel
Tallinn University of Applied Sciences
Tallinn, Estonia06.2015
Skills
- Customer Relations
- Operations Management
- Staff Supervision
- Safety Oversight
- Performance Monitoring
- Risk Management
- Team Training
- Attention to Detail
- Problem Solving
Languages
English
Full Professional
Estonian
Native or Bilingual
Timeline
Operations Supervisor / Outdoor Guide
The Adventure Group Whistler
05.2018 - Current
Barista
Nesters Market And Pharmacy
12.2017 - 05.2018
Snowboard Instructor
Whistler Blackcomb Snow School
11.2017 - 04.2018
No Degree - Mental Health First Aid, Standard
Mental Health Commission of Canada
No Degree - Outdoor Emergency Care Technician - 110hr FA
Pacific Alpine Institute
Bachelor of Science - Technical Design And Technology of Apparel
Tallinn University of Applied Sciences
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