Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rita Pearson

Grass Valley

Summary

Compassionate professional with expertise in activity planning, homework assistance, and positive reinforcement. Known for creating safe, engaging environments that support academic success and emotional well-being.

Overview

39
39
years of professional experience

Work History

After-School Care Provider

Cottage Hill Elementary School
Auburn CA
04.2024 - Current
  • Supervised daily activities and ensured a safe environment for students.
  • Planned and implemented engaging educational activities aligned with learning objectives.
  • Assisted in homework completion, promoting academic success among students.

Elderly Caregiver

Home Instead Senior Care Home
The Villages, FL
08.2017 - 2023
  • Administered medication as prescribed, maintaining adherence to health plans.
  • Provided companionship to enhance emotional well-being for seniors.
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored physical and mental health changes, reporting concerns promptly.
  • Implemented engaging activities tailored to individual client needs and preferences.
  • Trained new staff on caregiving protocols and best practices for senior care.

Customer Service Supervisor US Western Region/Office Manager

Brenntag Specialties Inc
Orinda, CA
01.2008 - 06.2012
  • Supervised daily operations, ensuring adherence to company policies and quality standards.
  • Trained and mentored team members on customer service best practices and system usage.
  • Resolved escalated customer inquiries, enhancing satisfaction and retention rates.
  • Implemented process improvements to streamline workflows and boost efficiency.
  • Coordinated staff schedules to optimize coverage during peak service hours.
  • Coordinated 5 warehouses in 5 states

Customer Service Manager/Credit Manager

Schoofs Inc
Moraga, CA
11.1987 - 01.2008
  • Oversaw customer service operations, ensuring high satisfaction and efficient problem resolution.
  • Developed training programs to enhance team performance and service quality.
  • Implemented new ticketing system, streamlining support processes and improving response times.
  • Analyzed customer feedback to identify trends and drive service improvements.
  • Left when company was sold to Brenntag Specialties Inc in 2008

Education

High School Diploma -

Altavista High
Altavista, VA
06.1968

Skills

  • Positive reinforcement
  • Nutrition and meal preparation
  • Activity planning
  • Homework assistance

Timeline

After-School Care Provider

Cottage Hill Elementary School
04.2024 - Current

Elderly Caregiver

Home Instead Senior Care Home
08.2017 - 2023

Customer Service Supervisor US Western Region/Office Manager

Brenntag Specialties Inc
01.2008 - 06.2012

Customer Service Manager/Credit Manager

Schoofs Inc
11.1987 - 01.2008

High School Diploma -

Altavista High

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Rita Pearson