Summary
Work History
Education
Skills
Websites
Timeline
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Rita Omoerah

Toronto,ON

Summary

Flexible and versatile Business Analyst with 5+ years of experience in Understanding, Rationalizing, and Driving Clients’ Requirements for service implementation; Solution Definition; Projects Support (Design, Testing, and Deployment); Customer Management; and Change Management to attain business process improvement. Possessing problem solving, analytical, and judgment skills in addition to the capacity to break down complex customer requirements into simple and actionable user stories for implementation by the development team. As the Business Analyst, I orchestrated and participated with teams to successfully deliver Agile and Waterfall Projects in the educational and finance industries, remotely and on-site. Noteworthy accomplishments include increasing adoption of Microsoft Multi-Factor Authenticator (MFA) from 15% to 80% within a year, thereby reducing fraud and theft cases by 90% in the same year.

Work History

Business Analyst

Scotia Bank
Toronto, ON
04.2021 - Current
  • Spearheaded requirement gathering sessions with stakeholders to better understand their software service needs, pinpoint areas of improvement, and develop strategic planning and acquisition, driving overall project success by 40%.
  • Utilized data analysis techniques to identify opportunities for optimization, resulting in a noteworthy 65% reduction in cloud usage costs for clients.
  • Facilitated user acceptance testing by executing test cases, logging bugs, and collaborating with the development team, prioritized and resolved 45+ new features and bug fixes.
  • Collaborated with stakeholders and clients to model and document goals, communicating transparently to meet 98% of deadlines.
  • Pioneered and implemented agile project management methods, which led to a 15% improvement in project efficiency, a 20% reduction in project timelines, and a 30% increase in collaboration and productivity in software development.
  • Directed, and established a comprehensive business process improvement plan, resulting in a 30% decrease in time spent on repetitive tasks and a 20% increase in customer satisfaction ratings.
  • Prepared, maintained, and distributed 50 business applications' technical and end-user documentation, enhancing accessibility and reducing documentation retrieval time by 40%

Business Analyst

Concentrix Tech Ltd
Toronto, ON
06.2019 - 02.2021
  • Managed user stories, acceptance criteria, evaluation criteria documentation, and product backlog refinement and successfully re-prioritized the product backlog reducing the project budget by C$ 430,000.
  • Analyzed 15 business opportunities and technical specifications, identifying 5 key areas for improvement, and successfully developed and implemented solutions, resulting in a 30% increase in operational efficiency.
  • Translated business needs and requirements into 10 coherent functional and technical specifications using business requirement documents (BRD) and software requirement specifications (SRS), leading to a 15% development process enhancement.
  • Maintained 25 business process maps and system documentation around processes and configurations for business applications, enhancing clarity and accessibility resulting in a 20% increase in user satisfaction due to enhanced clarity and accessibility.
  • Streamlined communication channels between project manager, scrum master, and development team, ensuring 95% adherence to business and stakeholder requirements and timely project delivery; achieved a notable 25% increase in project efficiency.
  • Produced 50 ad hoc reports in response to data requests, significantly reducing the request-to-delivery time by 30%, and analyzed business procedures and problems to develop 15 detailed specifications for process

Business Analyst

Guaranty Trust Bank
Lagos, Nigeria
03.2017 - 04.2019
  • Analyzed data to identify trends, patterns, and insights which resulted in a successful execution of projects and a $20M boost in revenue.
  • Facilitated requirement elicitation for project plans and identified potential risks, which led to a 53% increase in the customer base, demonstrating a strong emphasis on customer focus.
  • Ensured compliance by conducting quality assurance testing with the test team, creating 50
    comprehensive test cases to rigorously assess the software's adherence to business requirements, resulting in a 98% pass rate and 2% reduction in post-release issues.
  • Designed, executed, and optimized two new projects identifying product strategies, leading to a 20% increase in ROI.
  • Restructured strategic leadership in consulting clients on innovative solutions, resulting in a successful execution of 3 pioneering solutions that fueled a remarkable 40% boost in revenue.
  • Spearheaded a major pricing restructure by redirecting focus on consumer willingness to pay instead of product cost; implemented a three-tiered pricing model which increased average sale 35% and margin 12%.

Education

Bachelor of Science - Business Administration

University of Lagos
Lagos, NG

Skills

  • Requirements management
  • Stakeholder management
  • Software development life cycle
  • Agile and waterfall methodologies
  • Use case development and diagrams
  • Prototyping (Balsamiq)
  • Risk management
  • Documentation
  • Software testing
  • Visio
  • Lean process methodology
  • Gap analysis
  • Data analysis
  • Project management (Jira and confluence )

Websites

Timeline

Business Analyst

Scotia Bank
04.2021 - Current

Business Analyst

Concentrix Tech Ltd
06.2019 - 02.2021

Business Analyst

Guaranty Trust Bank
03.2017 - 04.2019

Bachelor of Science - Business Administration

University of Lagos

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Rita Omoerah