RITA NNAJIOFOR
Vaughan,Canada
Summary
A hardworker focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with strong background in working environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable administrative assistant focused on going above and beyond to support team and serve customers. Trained in interpersonal relation and offering top-notch communication and organization skills. Motivated to continue to learn and grow as a professional and ready to take on challenges.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Eme Corp
Toronto, ON
11.2023 - 02.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Processed expense reports, ensuring timely reimbursement for employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Worked closely with attorneys on case research to prepare for trial.
- Completed research and established requirements to draft contract process documentation.
Assistant Manager
QEHOMME
Vaughan, ON
10.2022 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Healthcare Assistant
Telus Health
Toronto, ON
06.2021 - 08.2022
- Used [Software] EMR system to update patient health records.
- Booking, faxing out referrals for patient to clinics close to their locations
- Scheduling Vaccine appointments for patients.
- Following up with patients to make sure everything went smoothly and also booking follow up appointments.
Assistant Manager - Key Holder
Lindt Chocolate
Toronto, ON
03.2021 - 06.2021
- Inspired teams to produce exceptional results in line with company standard.
- Continually exceeded sales goals.
- Greeted customers and assisted with purchases
- Provided managerial support to both employees and managers.
- Boosted company productivity and morale through consistent engagement with team members and management.
- Oversaw team productivity and results to attain revenue goals and performance targets.
Technical Support Analyst
Teleperformance
Toronto, ON
01.2020 - 03.2021
- Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
- Scheduled and executed system-wide software installations and upgrades.
- Documented and maintained detailed records of support requests, escalations and actions taken.
- Recorded daily activities completed, data communications and remedial action.
- Organise and schedule appointments, planned meetings.
- Provided Administrative support and complete operational requirments.
Office Coordinator
Wawanesa Insurance
Toronto, ON
04.2019 - 11.2019
- Performed recordkeeping and document filing tasks to organize important company information.
- Resolved customer complaints and answered policy and procedure-related questions.
- Reviewed physical and digital records to identify and correct inaccuracies.
- Prioritized workload and delegated team tasks based on strengths and skill levels.
- Followed established company policies and enforced regulations to maintain compliance.
- Filling, faxing, sending out mails for delivery services as well as emailing clients.
- Extensive use of Microsoft office, in particular Microsoft excel to input data, and clients information.
Education
Bachelor of Arts - Sociology
York University
Toronto, ON06.2021
Skills
- Data management
- Records administration
- Set appointments
- Organize files
- Multitasking
- Teamwork
Languages
English, Advanced
Full Professional
English advanced
Native or Bilingual
Kreole
Full Professional
Timeline
Receptionist Administrator
Eme Corp
11.2023 - 02.2025
Assistant Manager
QEHOMME
10.2022 - 11.2023
Healthcare Assistant
Telus Health
06.2021 - 08.2022
Assistant Manager - Key Holder
Lindt Chocolate
03.2021 - 06.2021
Technical Support Analyst
Teleperformance
01.2020 - 03.2021
Office Coordinator
Wawanesa Insurance
04.2019 - 11.2019
Bachelor of Arts - Sociology
York University