Rita Narang
Calgary,AB
Summary
Proven Sales Agent at WestJet Vacations, adept in upselling and customer service, significantly enhancing sales and satisfaction. Excelled in adapting sales strategies and fostering strong relationships, demonstrating exceptional adaptability and teamwork. Mastery in objection handling and independent work underscores a commitment to excellence and results.
Overview
28
28
years of professional experience
Work History
Sales Agent Call Centre
WestJet Vacations
07.2008 - Current
- Dedicated Customer Service Agent
- Increased sales and customer satisfaction through personalized servicing.
- Developed strong relationships with travel agents through excellent customer service.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Owner/Operator
Javalanche Cafe
12.1996 - 04.2005
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Associate of Arts - Fashion Design And Production
University College of The Fraser Valley
Abbotsford, Canada06.1994
Skills
- Strong Customer service skills dealing with sales and product knowledge Upselling strategies
- Great team player and supports fellow colleagues
- Adaptability to Change
- Ability to work with minimal supervision
- Objection handling
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Accomplishments
- Nominated for White Hat Awards
- Trained in Sabre and TTS Softvoyage
- Worked on mulitple Special Projects including assisting Swoop and Sunwing Airlines.
- Very reliable
Timeline
Sales Agent Call Centre
WestJet Vacations
07.2008 - Current
Owner/Operator
Javalanche Cafe
12.1996 - 04.2005
Associate of Arts - Fashion Design And Production
University College of The Fraser Valley
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