Rita Morgan
Brampton
Summary
Experienced in managing tables and providing exceptional service in fast-paced dining environments. Utilizes strong communication skills to effectively collaborate with team members, fostering a welcoming atmosphere for guests. Dedicated to maintaining high standards of cleanliness and efficiency, ensuring a consistently positive dining experience for all customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
St. Louis Bar & Grill
06.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Cactus Club Cafe
10.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
St. Louis Bar & Grill
01.2019 - 06.2021
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, drinks and removing dinnerwear promptly
- Greeted customers, answered questions and recommended specials, drinks and desserts to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Completed cleaning duties and maintaining tidy server stations
- Increased customer loyalty and retention through friendly customer oriented service
CASHIER AND ASSOCIATE
Hollister
07.2017 - 01.2019
- Contributed to a high rate of sales by establishing a quick, persuasive rapport with each customer
- Influenced customer purchases using extensive knowledge of clothing
- Handled sales transactions, which included using cash register
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both co-workers and customers
Education
Master of Science in Education - Business
Niagara University
Buffalo, New York05-2024
Bachelor of Commerce - Entrepreneurship
Toronto Metropolitan University
Toronto06.2021
Skills
- Effective customer upselling
- Dining customer service
- Menu memorization
- Collaboration
- Time management
- Multi-tasking
- Leadership
- Interpersonal relations
- Adaptability
- Highly motivated
Certification
- Smart Serve Certified, Responsible Alcohol Beverage Service Training, 08/2019
- Certified Personal Trainer (CPT), Canfit Pro, 03/2021
Timeline
Server
St. Louis Bar & Grill
06.2022 - 05.2024
Server
Cactus Club Cafe
10.2021 - 03.2022
Server
St. Louis Bar & Grill
01.2019 - 06.2021
CASHIER AND ASSOCIATE
Hollister
07.2017 - 01.2019
Master of Science in Education - Business
Niagara University
Bachelor of Commerce - Entrepreneurship
Toronto Metropolitan University
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