Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rita Morgan

Brampton

Summary

Experienced in managing tables and providing exceptional service in fast-paced dining environments. Utilizes strong communication skills to effectively collaborate with team members, fostering a welcoming atmosphere for guests. Dedicated to maintaining high standards of cleanliness and efficiency, ensuring a consistently positive dining experience for all customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

St. Louis Bar & Grill
06.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Cactus Club Cafe
10.2021 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

St. Louis Bar & Grill
01.2019 - 06.2021
  • Ensured optimal guest experience by seating guests, taking orders, serving dishes, drinks and removing dinnerwear promptly
  • Greeted customers, answered questions and recommended specials, drinks and desserts to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Completed cleaning duties and maintaining tidy server stations
  • Increased customer loyalty and retention through friendly customer oriented service

CASHIER AND ASSOCIATE

Hollister
07.2017 - 01.2019
  • Contributed to a high rate of sales by establishing a quick, persuasive rapport with each customer
  • Influenced customer purchases using extensive knowledge of clothing
  • Handled sales transactions, which included using cash register
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Retained product, service and company policy knowledge to serve as resource for both co-workers and customers

Education

Master of Science in Education - Business

Niagara University
Buffalo, New York
05-2024

Bachelor of Commerce - Entrepreneurship

Toronto Metropolitan University
Toronto
06.2021

Skills

  • Effective customer upselling
  • Dining customer service
  • Menu memorization
  • Collaboration
  • Time management
  • Multi-tasking
  • Leadership
  • Interpersonal relations
  • Adaptability
  • Highly motivated

Certification

  • Smart Serve Certified, Responsible Alcohol Beverage Service Training, 08/2019
  • Certified Personal Trainer (CPT), Canfit Pro, 03/2021

Timeline

Server

St. Louis Bar & Grill
06.2022 - 05.2024

Server

Cactus Club Cafe
10.2021 - 03.2022

Server

St. Louis Bar & Grill
01.2019 - 06.2021

CASHIER AND ASSOCIATE

Hollister
07.2017 - 01.2019

Master of Science in Education - Business

Niagara University

Bachelor of Commerce - Entrepreneurship

Toronto Metropolitan University
Rita Morgan