Rita Memme
Hamilton
Summary
Accomplished Customer Service Representative at TD Bank, adept in problem resolution and relationship building. Leveraged product knowledge to enhance customer satisfaction and loyalty, contributing to sales growth. Demonstrated active listening and critical thinking to resolve inquiries efficiently, therefore maintaining customer retention. Skilled in cash management and appointment scheduling.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
TD Bank
04.1986 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in and maintained adequate cash supply.
Coat Check Attendant
Michelangelo's Banquet Centre
11.2016 - 03.2018
Education
High School Diploma -
Sherwood Secondary School
Hamilton, ONSkills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
- Product knowledge
- Appointment scheduling
- Ordering cash, shipping cash, balancing cash at end of day, opening responsibilities such as filling CRU's and cash drawers according to limits, obtaining drafts if needed, and opening up work stations
Timeline
Coat Check Attendant
Michelangelo's Banquet Centre
11.2016 - 03.2018
Customer Service Representative
TD Bank
04.1986 - 05.2024
High School Diploma -
Sherwood Secondary School
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