Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Languages
Timeline
Generic

Rita Meghani

Toronto,ON

Summary

Dynamic and customer-centric professional with a rich background in customer service, retail sales, and cashiering. Thrives on connecting with people, ensuring their needs are met, and leaving them with a positive experience. Known for ability to handle various tasks efficiently in fast-paced environments while maintaining a warm and welcoming demeanor. Eager to contribute skills and passion for service to a team-driven organization where can continue to grow and make a meaningful impact.

Overview

2
2
years of professional experience

Work History

Residence Service Representative

TRU Housing
07.2022 - 04.2024
  • Maintained productivity and quality standards at all times.
  • Helped large volume of students every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Responded to student calls and emails to answer questions about housing.
  • Accepted payments and updated accounts with latest information.
  • Proactively identified potential challenges or roadblocks, implementing solutions before issues could escalate further.
  • Responded to student concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Customer Service Representative

Pacific Western Transportation (Ebus)
05.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Cashier

Popeye's Louisiana Kitchen
11.2022 - 01.2024
    • Greeted customers entering store and responded promptly to customer needs.
    • Welcomed customers and helped determine their needs.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Cleaned and organized condiment and beverage stations to maintain tidiness.
    • Assisted counter staff in packing ready orders and distributing to customers.
    • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.

Education

Post Baccalaureate - Accounting

Thompson Rivers University
Kamloops, BC
04.2024

BScAA - Applied Accounting

ISBAT University
Kampala, Uganda
2021

IB Diploma -

Kampala, Uganda
2019

Skills

  • Strategic Planning
  • Problem Resolution
  • Customer Relationship Management (CRM)
  • Call center experience
  • Microsoft Excel
  • Problem-solving abilities

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.


Extracurricular Activities

The Fundamentals of Digital Marketing, Google, 2020 Director of Robin Hood Uganda (RHA), non-profitable charity organization 2017-2020 Connect Associate on a Virtual Global Encounters Camp 2020 Finance Manager, ISBAT University 2019-2020

Languages

English
Full Professional
Hindi
Limited Working
French
Limited Working

Timeline

Customer Service Representative

Pacific Western Transportation (Ebus)
05.2023 - 04.2024

Cashier

Popeye's Louisiana Kitchen
11.2022 - 01.2024

Residence Service Representative

TRU Housing
07.2022 - 04.2024

Post Baccalaureate - Accounting

Thompson Rivers University

BScAA - Applied Accounting

ISBAT University

IB Diploma -

Kampala, Uganda

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Rita Meghani