Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rita Lau

Irvine

Summary

Dynamic and customer-focused server with extensive experience at Ooka Japanese Restaurant, excelling in timely order fulfillment and team-oriented support. Recognized for enhancing customer satisfaction through personalized service and effective complaint resolution, fostering a welcoming atmosphere that encourages repeat visits. Proven ability to adapt in fast-paced environments while maintaining high service standards.

Motivated Ding Tea with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Dynamic individual with hands-on experience in Gurume Sushi and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Ooka Japanese Restaurant
04.2020 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Gurume Sushi
01.2023 - 05.2023
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Barista

Ding Tea
06.2022 - 12.2022
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Associate of Science - Computer Engineering

Irvine Valley College
Irvine, CA
05-2025

High School Diploma -

Martin Luther King High School
Riverside, CA
05-2022

Skills

  • Table resetting
  • Hostess support
  • Retention of menu updates
  • Team-oriented support skills
  • Staff training in service protocols
  • Timely order fulfillment
  • Fast-paced restaurant operations

Certification

  • Food Service Training - 2024
  • Alcohol Training - 2024

Timeline

Server

Gurume Sushi
01.2023 - 05.2023

Barista

Ding Tea
06.2022 - 12.2022

Server

Ooka Japanese Restaurant
04.2020 - Current

Associate of Science - Computer Engineering

Irvine Valley College

High School Diploma -

Martin Luther King High School

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Rita Lau