Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rita Fahek

Windsor,ON

Summary

Dedicated and knowledgeable student with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction

Overview

2
2
years of professional experience

Work History

customer service worker

Tim Horton's
09.2022 - Current
  • I have adapted various interactive methods to ensure that all customers are pleased with service
  • Besides serving customers, I am capable of working at a deli station and as a baker
  • When there are little to no customers, I believe that the best thing to do is write up a list of areas in the store that need to be cleaned, stocked, or organized.
  • Continuously updated knowledge of new product offerings, promotions, policies and procedures.
  • Displayed strong organizational skills while managing multiple projects simultaneously.
  • Resolved customer complaints promptly and efficiently.
  • Applied conflict resolution techniques to deescalate difficult situations in order to maintain positive customer relations.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Developed positive relationships with customers through friendly interactions.

Packer

Highline Mushrooms
07.2021 - 08.2022
  • In the packaging department, I am required to ensure that the food mass meets the expected weight before packaging and sending the product to the next area
  • Not to mention, ensuring that the quality of the produce is high quality to ensure satisfaction for consumers
  • The position is much similar to any other customer service positions
  • I am constantly required to ensure that I ship out excellent quality produce to our customers to ensure they know how important they are to us.
  • Inspected finished product for quality assurance prior to shipment.
  • Utilized problem-solving skills to troubleshoot any issues that arose during the packaging process.
  • Labeled boxes with proper information for handling and delivery.

Education

Bachelor of Arts - Law and Politics

University of Windsor
Windsor, ON

High School Diploma -

St. Joseph's Catholic High School
Windsor, ON
06.2022

Skills

  • Communication skills
  • Fast Visual Learner
  • Active Listener
  • Stocking and Replenishing
  • Problem-Solving Ability
  • Customer Service
  • Conflict Mediation
  • Order Processing
  • Critical Thinking
  • Bilingual

Additional Information

  • Awards , Honour roll SHSM certificates First-aid safety training certificate

Timeline

customer service worker

Tim Horton's
09.2022 - Current

Packer

Highline Mushrooms
07.2021 - 08.2022

Bachelor of Arts - Law and Politics

University of Windsor

High School Diploma -

St. Joseph's Catholic High School

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Rita Fahek