Rita Djebedjian
Vaudreuil-Dorion,Canada
Summary
Detail-oriented Executive Assistant with extensive experience in managing high-level executive calendars, travel coordination, and event planning. Proven track record of enhancing office efficiency and facilitating cross-cultural communication through language skills and Microsoft 365 proficiency. Adept at streamlining processes and ensuring
accurate financial oversight through diligent reporting and invoice processing.
Overview
3
3
years of post-secondary education
25
25
years of professional experience
Work History
Executive Assistant (President) / HR Assistant
Vivier Pharma
03.2025 - 03.2026
- Managed scheduling, correspondence, and documentation to improve office efficiency.
- Directed calendar management and coordinated meeting arrangements.
- Organized travel and accommodation arrangements to ensure seamless logistics.
- Coordinated the organization and preparation of company events and meetings to ensure successful execution.
- Facilitated drafting, reviewing, and distribution of company communications.
- Audited and processed vendor invoices and receipts for accuracy and compliance.
- Recorded and processed expenses to ensure accurate financial tracking.
- Streamlined and organized filing systems to enhance document retrieval efficiency.
- Facilitated translation of internal communications to enhance clarity and understanding.
- Orchestrated new employee onboarding by preparing welcome packages, scheduling orientation sessions, and configuring workstations.
- Updated employee files to maintain accurate personnel records.
- Generated holiday bonus documents using Mail Merge for accurate distribution.
- Drafted in-house contracts and related documents while collaborating with corporate legal counsel.
Executive/Personal Assistant to Managing Partner
4077261 Canada Inc. (Spring Lane Capital, Black Coral Capital, GhSmart)
03.2007 - 02.2025
- Arranged comprehensive travel logistics for the managing partner, ensuring seamless itineraries for business engagements.
- Maintained the managing partner’s calendar to support efficient time use.
- Facilitated smooth office functioning through efficient handling of supply orders, recordkeeping, and bookkeeping duties., including supply orders, recordkeeping systems, and basic bookkeeping.
- Demonstrated self-sufficiency by independently completing multiple projects and adhering to timelines while balancing multiple projects at once.
- Supported planning for company conferences and workshops.
- Coordinated catering and invitations for luncheons, board meetings, and appointments to enhance stakeholder engagement.
- Converted documents into target language for clear communication, for clarity and accuracy.
- Conducted comparative analysis of local restaurants for client meetings., services, and product comparisons.
- Proofread documents for accuracy and consistency.
- Tracked project milestones and followed up on outstanding tasks to maintain workflow.
Customer Service Representative
Vigil GPS
10.2004 - 09.2007
- Communicated effectively with customers to enhance their experience and resolve inquiries.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Engaged with customers courteously while applying problem-solving skills to address their needs.
- Resolved customer issues by applying appropriate problem-solving strategies while maintaining a courteous demeanor.
- Guided customers in product selection by offering tailored information on available products and services.
- Determined charges for services requested and arranged for billing.
Call Monitoring Specialist
Fido
07.2003 - 10.2004
- Successfully monitored calls and identified areas of improvement in customer service delivery.
- Tracked individual agent performance metrics to identify trends and address issues promptly.
- Provided coaching and mentoring to call center agents on an ongoing basis.
- Provided feedback to call center agents on their performance, including suggestions for improvement.
- Provided actionable feedback to call center agents, highlighting performance strengths and areas for improvement.
- Monitored calls to pinpoint opportunities for enhancing customer service delivery.
Customer Service Representative
Fido
07.2001 - 07.2003
- Utilized excellent communication skills to interact effectively with customers, and enhanced their experience.
- Leveraged in-depth product knowledge to offer tailored suggestions and recommendations that satisfied customer needs.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Greeted customers by name and displayed respectful attitude. Helping to develop rapport with the customer base and build lasting relationships.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted customers with product selection by providing detailed information about available products and services.
- Managed escalated calls by actively listening to customer concerns and providing appropriate solutions, which fostered customer satisfaction.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Navigated multiple computer systems and applications and used search tools to find information.
Education
Bachelor of Arts (B.A.) -
McGill University
Montreal, QCDEC - Social Science
Dawson College
Montreal, QC 08.1995 - 05.1998
Skills
- Calendar coordination
- Schedule management
- Travel logistics
- Expense management
- Microsoft 365 expertise
- Document translation
Languages
- Armenian
- French Fluent
- English Fluent
- Spanish Conversational McGill University
Timeline
Executive Assistant (President) / HR Assistant
Vivier Pharma
03.2025 - 03.2026
Executive/Personal Assistant to Managing Partner
4077261 Canada Inc. (Spring Lane Capital, Black Coral Capital, GhSmart)
03.2007 - 02.2025
Customer Service Representative
Vigil GPS
10.2004 - 09.2007
Call Monitoring Specialist
Fido
07.2003 - 10.2004
Customer Service Representative
Fido
07.2001 - 07.2003
DEC - Social Science
Dawson College
08.1995 - 05.1998
Bachelor of Arts (B.A.) -
McGill University