Rita Deveau
Blacks Harbour,CA-NB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Security Guard
Connors Bros Ltd
Blacks Harbour, NB
09.2009 - Current
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed incident reports regarding violations of policies or procedures.
- Observed surveillance cameras for any suspicious activity or intruders.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Trainer
Virtual Agent Services
Saint Andrews, NB
05.2001 - 09.2009
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Conducted training classes for employees on features and operation of products, client tools and processes.
- Prepared hard copy training materials, module summaries, videos and presentations.
- Designed and developed training materials for new employees in the organization.
- Created tests, exercises and role-plays for courses to verify competency.
- Created and offered additional materials to enhance training.
Education
Pharmacy Technician
NBCC Saint John
Saint John NB06-1993
Skills
- Reliability
- Visitor Management
- Incident Reporting
- Work Ethic
- Detail Orientation
Timeline
Security Guard
Connors Bros Ltd
09.2009 - Current
Trainer
Virtual Agent Services
05.2001 - 09.2009
Pharmacy Technician
NBCC Saint John
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