Rita Casella
Minden,ON
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Team Lead
Exp Realty
01.2019 - 01.2026
- Designed and implemented training programs to elevate team performance and knowledge retention.
- Implemented process improvements that increased productivity and client satisfaction.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals.
- Facilitated communication between departments to streamline operations and resolve issues promptly.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Vacation Planner
WRD Cottage Rentals
01.2017 - 01.2019
- Developed customized vacation itineraries based on client preferences and special requests.
- Coordinated travel arrangements, including accommodations, transportation, and activities for clients.
- Researched local attractions and services to enhance guest experiences during their stay.
- Assisted in resolving customer inquiries and concerns with a focus on satisfaction and service quality.
- Monitored booking systems to ensure accuracy and timely updates for all reservations made.
- Provided support in marketing initiatives by promoting packages through social media channels and newsletters.
- Kept detailed records of all client transactions and communications for accurate tracking and reporting purposes.
- Streamlined the booking process for clients, ensuring a seamless experience from start to finish.
Administrative Assistant
Region of Durham Headquarters
11.2015 - 03.2017
- Organized and maintained electronic and physical filing systems for efficient information retrieval.
- Coordinated scheduling and logistics for meetings, ensuring all necessary resources were available.
- Assisted in preparing reports and presentations, enhancing clarity and accuracy of information shared.
- Managed office communications by responding to inquiries and directing them to appropriate departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Coordinator
Derlea Foods
09.2012 - 07.2015
- Coordinated communication between sales team and clients to ensure timely order processing
- Assisted in developing sales reports to track performance and identify trends
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies
- Supported the implementation of promotional strategies to enhance product visibility
- Streamlined order fulfillment procedures, reducing lead times for client deliveries
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Front Desk Clerk
University Health Network
02.2010 - 06.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Time & Expense Clerk
Hydro One
02.1999 - 07.2007
- Entered and updated data into company database with high accuracy.
- Reviewed and verified data for completeness and consistency.
- Utilized spreadsheet software to organize and analyze information efficiently.
- Assisted team in maintaining accurate records by conducting regular audits.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Education
High School Diploma -
Centre Hastings Secondary School
Madoc, ONSkills
- Strong organizational skills
- High volume environments
- Regulations and compliance
- Interpersonal communications
- Relationship management
- Administrative tasks
- Company guidelines and procedures
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Reservations booking
- Relationship building
- Microsoft office
- Data entry
- Task prioritization
- Self motivation
- Accurate documentation
- Conflict resolution
- Employee training
- Reservation software
Languages
English
Full Professional
Timeline
Team Lead
Exp Realty
01.2019 - 01.2026
Vacation Planner
WRD Cottage Rentals
01.2017 - 01.2019
Administrative Assistant
Region of Durham Headquarters
11.2015 - 03.2017
Sales Coordinator
Derlea Foods
09.2012 - 07.2015
Front Desk Clerk
University Health Network
02.2010 - 06.2012
Time & Expense Clerk
Hydro One
02.1999 - 07.2007
High School Diploma -
Centre Hastings Secondary School